Morgan Thurow

Dispatch drivers to on time deliveries all over the US coordinate with customers to schedule on time deliveries and also experience with invoicing and processing payments as well as Microsoft word and excel experience

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Improved customer satisfaction by ensuring timely and accurate deliveries of products.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

• Improved delivery efficiency by optimizing routes and schedules for drivers.
• Analyzed performance data to identify areas for improvement in the delivery process, leading to increased efficiency and cost savings.
• Conducted regular vehicle inspections, maintaining a reliable fleet of well-maintained vehicles for daily use.
• Managed daily operations for a team of delivery drivers, ensuring timely deliveries and customer satisfaction.