Morgan Walls
Humble
Summary
Motivated and reliable Server/Bartender with engaging personality. Takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Pappasito's Cantina
07.2023 - Current
- Level 3 Server
- Banquet Trained
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Driver Compliance
American Eagle Logistics
08.2019 - 03.2023
- Coordinated new hire onboarding, completing background checks, drug testing reports and reference checks to complete screenings.
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements.
- Conducted job interviews and exit surveys to verify compliance with HR best practices.
- Met with terminal managers to discuss vacancies, applicant qualifications and characteristics of top candidates.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
Office Manager
Nadolney Enterprises Real Estate
12.2016 - 08.2019
- Managed accounts, and generated reports for company records.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Maintained computer and physical filing systems.
- Completed daily cash functions like account tracking, invoices, payroll and wage allocations, property taxes accounts.
Bartender & Server
Backyard Bar
08.2018 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Server (Seasonal)
Crawfish Hideaway
12.2017 - 05.2018
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Customer Service Staff
Galaxy Smoothies
04.2016 - 12.2016
- Greeted customers at counter and took orders, suggested menu items and add-ons to increase revenue.
- Performed closing/opening duties including deep cleaning, inventory and balancing the register.
- Conducted individual training sessions for all new employees.
Office Assistant
RLM Trucking, LLC
04.2015 - 04.2016
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Payroll duties, general accounting, and entering daily expenses in Quick Books.
- Managed daily data entry and kept clerical information accurate and up-to-date.
Pre-School Teacher
La Petite Academy
03.2014 - 01.2015
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Associate of Science -
Lone Star College System
TX12.2022
Skills
- Regulatory Compliance
- QuickBooks Proficiency
- Records Organization
- Customer Relations
- Greeting and Seating Guests
- Guest Satisfaction
- Issue and Conflict Resolution
Timeline
Server
Pappasito's Cantina
07.2023 - Current
Driver Compliance
American Eagle Logistics
08.2019 - 03.2023
Bartender & Server
Backyard Bar
08.2018 - 01.2019
Server (Seasonal)
Crawfish Hideaway
12.2017 - 05.2018
Office Manager
Nadolney Enterprises Real Estate
12.2016 - 08.2019
Customer Service Staff
Galaxy Smoothies
04.2016 - 12.2016
Office Assistant
RLM Trucking, LLC
04.2015 - 04.2016
Pre-School Teacher
La Petite Academy
03.2014 - 01.2015
Associate of Science -
Lone Star College System