Miriam Rosa
Elmhurst,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Concierge
Lantern House Related Management
New York, NY
01.2021 - Current
- Handled mail and package deliveries, keeping items secure.
- Directed incoming calls and messages to appropriate staff or residents.
- Answered guest questions regarding local area, facilities and amenities.
- Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
Concierge
Henry Hall Apartments Gray Star
New York, NY
07.2020 - 01.2021
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured timely response to all guest inquiries and requests.
- Built and maintained productive relationships with employees.
- Provided high-quality customer service in a fast-paced environment.
Concierge
21 West End Apartments
New York, NY
06.2018 - 03.2020
- Arranged special accommodations for guests to enhance visitor experiences.
- Scheduled conference room and other reservations using proprietary software.
- Trained new staff members on proper policies and procedures related to customer service delivery.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Administrative Assistant
VeriFone Media
Queens, NY
02.2015 - 03.2017
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Education
High School Diploma -
Hillcrest High School
Jamaica, NY06-2002
Associate of Arts -
LaGuardia Community College of The City University of New York
Long Island City, NYSkills
- Guest Relations
- Customer Service
- Excellent Multitasking
- Polite telephone etiquette
- Safety Procedures
- Reporting capabilities
- Proactive attitude
- Team player mentality
Timeline
Concierge
Lantern House Related Management
01.2021 - Current
Concierge
Henry Hall Apartments Gray Star
07.2020 - 01.2021
Concierge
21 West End Apartments
06.2018 - 03.2020
Administrative Assistant
VeriFone Media
02.2015 - 03.2017
High School Diploma -
Hillcrest High School
Associate of Arts -
LaGuardia Community College of The City University of New York
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