Muhammad Zameer
Falls Church,VA
Summary
Detail-oriented and efficient pharmacy team lead with experience in retail pharmacy operations. A quick learner with a proven ability to adapt and excel in fast-paced environments. Started with zero pharmacy experience at Walgreens, quickly mastering pharmacy operations and rising to Pharmacy Operations Manager within seven months. Skilled in medication dispensing, inventory management, and customer service. Adept at ensuring compliance with pharmacy regulations and patient safety standards. Strong leadership abilities with a focus on teamwork, scheduling, and hiring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens Pharmacy
09.2021 - Current
- Create and manage employee schedules to ensure optimal staffing levels.
- Lead hiring and recruitment efforts, selecting qualified candidates to strengthen the pharmacy team.
- Supervise daily pharmacy operations, ensuring timely and accurate medication dispensing.
- Train and mentor new pharmacy technicians and staff.
- Coordinate with insurance providers to resolve billing and claim issues.
- Maintain compliance with all pharmacy regulations and company policies.
- Led the pharmacy team in completing up to 30 CMRs (Comprehensive Medication Reviews) per week and coordinating MTM services, ensuring optimal patient care, medication management, and regulatory compliance.
- Managed the completion of 100+ patient care calls daily, improving patient outcomes and satisfaction through collaborative team efforts.
- Directed the efficient processing of an average of 200+ scripts daily, ensuring streamlined pharmacy operations.
- Oversaw the administration of up to 40+ vaccines daily during flu season, coordinating efforts to deliver timely immunization to patients.
Pharmacy Technician Trainee
Walgreens Pharmacy
02.2021 - 09.2021
- Learned pharmacy operations quickly and excelled in prescription processing under pharmacist supervision.
- Provided excellent customer service and assisted with medication-related inquiries.
- Ensured adherence to HIPAA and patient confidentiality standards.
- Assisted with filling of over 200 prescriptions and completing over 60 Covid Tests daily.
- Boosted 90-day adherence and text message sign-up rates to over 70% from ~60%, through targeted interventions and improved patient engagement strategies.
Multi-Role Staff
Aatish On Hill
01.2018 - Current
- Provide excellent customer service in a fast-paced dining environment.
- Manage multiple tasks, including taking orders, handling transactions, and ensuring customer satisfaction.
- Assist with food preparation, maintaining cleanliness, and adhering to health and safety regulations.
- Work efficiently under pressure while maintaining strong attention to detail and teamwork.
Education
High School Diploma -
Justice High School
3301 Peace Valley Lane, Falls Church, VA 2204406-2020
Skills
- Inventory management
- Customer service
- Problem solving
- Insurance billing
- Performance metrics
- Immunizations
Certification
- Licensed Pharmacy Technician - VA State Boards of Pharmacy.
- Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification Board (PTCB).
- Immunization Administration Certification for Technicians - American Pharmacists Association (APhA).
- First Aid/CPR/AED Certification – American Red Cross.
Timeline
Pharmacy Operations Manager
Walgreens Pharmacy
09.2021 - Current
Pharmacy Technician Trainee
Walgreens Pharmacy
02.2021 - 09.2021
Multi-Role Staff
Aatish On Hill
01.2018 - Current
High School Diploma -
Justice High School
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