Muno Ali
Los Angeles,CA
Summary
Service-driven and adaptive professional with years of progressive experience in producing measurable, quantifiable results with a hyper-focus on giving top-level assistance and increasing client satisfaction. A skilled individual who possesses the ability to juggle shifting priorities, work independently, and thrive in a fast-paced environment by showing analytical problem-solving aptitude, strong analytical skills, robust attention to detail, and out-of-box thinking.
Overview
8
8
years of professional experience
Work History
Client Relations Specialist
The Riviera Golf &Tennis, Inc
01.2023 - Current
- Be well versed on all aspects of the Club
- Communicate detailed information to members, in-person, over the telephone and via email
- Promote and sell Club merchandise, including gift cards
- Track and hand-out keys to various areas of the Club, including storage areas, locker rooms and Clubhouse accommodation
- Utilize the Club's Club Management System (JONAS) to provide information, process payments and communicate with other departments
- Balance a till, handle cash, process credit/debit card transactions
- Maintain a neat and tidy work area
- Provide assistance in other departments as required
Associate Consultant
SPS Commerce
01.2022 - 11.2024
- Oversaw 300+ complex mid-market and enterprise projects from sales handoff through to the final delivery and support of the product to ensure a high-quality customer experience and sustained company growth
- Execute 300+ installations, upgrades, testing, and system configurations by go-live deadlines leading to successful implementation and customer retention
- Consulted with 10 or more clients daily on operational needs to better understand customers' business objectives and goals yielding desired client outcomes and efficient turnaround times
- Onboarded external teams on the best use of software and troubleshooting any concerns that arose post-training resulting in enhanced organizational performance
- Briefed small team of 6 on project(s) status daily and regularly interfaced with cross-functional teams as needed to strengthen sales, problem solve and increase client adoption keeping team metrics at the 90th percentile
Information Representative Manager
MD Anderson
01.2020 - 11.2024
- Screened 100+ patients and staff per day in accordance with hospital guidelines resulting in a streamlined patient process and prevention of Covid spread
- Onboarded and trained >15 new hires on screening patient protocol to keep with hospital and CDC guidelines to ensure consistent patient experience and safety
- Supervised up to 12 staff members per day to verify hospital protocols were met
- Regularly campaigned on behalf of 50+ patients daily to validate their needs resulting in 95% patient satisfaction
School Support Specialist
TADs
01.2017 - 11.2024
- Corresponded with over 200 Administrators to resolve and mitigate system issues yielding high customer satisfaction
- Coached up to 10 administrators per day on how to best optimize the TADs system leading to increased performance company wide
- Consulted 1000+ clients on best practices when making payments in the system and resolved any roadblocks resulting in a smooth flow of approval process
Education
Computer Science -
West LA College
Los Angeles, CA05.2025
History Completion - undefined
University of Minnesota
12.2019
Skills
- Microsoft Office Suite
- Jira
- Slack
- Salesforce
- Workday
- Okta
- Program/Project Management
- Administrative Support
- SQL Server Management Studio
- SQL
- Training development aptitude
- High-energy attitude
- Implementation
- Onboarding
- Customer Success
Hobbies and Interests
- Travel
- Food
- Reading
- Baking
- Hiking
Timeline
Client Relations Specialist
The Riviera Golf &Tennis, Inc
01.2023 - Current
Associate Consultant
SPS Commerce
01.2022 - 11.2024
Information Representative Manager
MD Anderson
01.2020 - 11.2024
School Support Specialist
TADs
01.2017 - 11.2024
History Completion - undefined
University of Minnesota
Computer Science -
West LA College
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