MURAD YOUSSEF
Holiday,FL
Summary
Driven manager with a proven track record at MICHAELS USED CARS, enhancing customer satisfaction and team performance through effective problem-solving and negotiation. Skilled in operations management and interpersonal communication, adept at resolving conflicts and cross-training teams to boost agility. Achieved significant improvements in service delivery and staff efficiency.
Overview
16
16
years of professional experience
Work History
Manager
EPIC MECANICAL LLC
Port Richey, FL
04.2020 - Current
CARS SALES
Manager
MICHAELS USED CARS
Jersey City, NJ
03.2008 - 03.2020
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Education
BACHELER OF COMMERCE AND BUSINESS ADMINISTRATION - Business Management
HIGHER TECHNOLOGICAL INSTITUTE
EGYPT06.2006
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Operations Management
- Project Management
- Cross-Functional Teamwork
- Customer Relationship Management (CRM)
- Sales Techniques
- Sales management
- Business Administration
- Negotiation
- Contract Management
- Problem-Solving
- Staff Training
- Good Judgment
- Self Motivation
- Problem-solving abilities
- Emergency Response
- Interpersonal Skills
Languages
Arabic
Native or Bilingual
English
Limited Working
Timeline
Manager
EPIC MECANICAL LLC
04.2020 - Current
Manager
MICHAELS USED CARS
03.2008 - 03.2020
BACHELER OF COMMERCE AND BUSINESS ADMINISTRATION - Business Management
HIGHER TECHNOLOGICAL INSTITUTE