Summary
Overview
Work History
Education
Skills
Languages
Timeline
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MURAD YOUSSEF

Holiday,FL

Summary

Driven manager with a proven track record at MICHAELS USED CARS, enhancing customer satisfaction and team performance through effective problem-solving and negotiation. Skilled in operations management and interpersonal communication, adept at resolving conflicts and cross-training teams to boost agility. Achieved significant improvements in service delivery and staff efficiency.

Overview

16
16
years of professional experience

Work History

Manager

EPIC MECANICAL LLC
04.2020 - Current

CARS SALES

Manager

MICHAELS USED CARS
03.2008 - 03.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

BACHELER OF COMMERCE AND BUSINESS ADMINISTRATION - Business Management

HIGHER TECHNOLOGICAL INSTITUTE
EGYPT
06.2006

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Operations Management
  • Project Management
  • Cross-Functional Teamwork
  • Customer Relationship Management (CRM)
  • Sales Techniques
  • Sales management
  • Business Administration
  • Negotiation
  • Contract Management
  • Problem-Solving
  • Staff Training
  • Good Judgment
  • Self Motivation
  • Problem-solving abilities
  • Emergency Response
  • Interpersonal Skills

Languages

Arabic
Native or Bilingual
English
Limited Working

Timeline

Manager

EPIC MECANICAL LLC
04.2020 - Current

Manager

MICHAELS USED CARS
03.2008 - 03.2020

BACHELER OF COMMERCE AND BUSINESS ADMINISTRATION - Business Management

HIGHER TECHNOLOGICAL INSTITUTE

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MURAD YOUSSEF