Muriel Jeanotte
Anoka,MN
Summary
Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure. Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.
Overview
43
43
years of professional experience
Work History
Leasing Specialist
ThiesTalle Management
Anoka MN
10.2009 - Current
- Answered phone calls and emails and responded to questions from prospects quickly and effectively.
- Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
- Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
- Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
- Set appointment times for individuals to tour facilities and see available units.
- Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
- Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.
- Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
- Collected, completed, and processed lease applications.
- Showed apartments to potential tenants and answered questions regarding community.
- Conducted property tours with potential rental clients and answered all questions truthfully regarding facility.
Paraeducator, Special Education
Anoka Hennepin ISD 11
Anoka, MN
11.2007 - 10.2009
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Assisted classroom teacher in supervising snack time and indoor and outdoor play.
- Interacted physically and verbally with students throughout each day.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Reservation Agent and Customer Service Assistant
Northwest Airline Inc.
Los Angeles/Minneapolis
12.1980 - 10.2007
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
- Handled billing information over phone.
Education
High School Diploma -
Royalton High School
Royalton, MNAssociate of Applied Science - Occupational Therapy Assistance
Anoka Technical College
Anoka, MNExtensive Education/training Assisting With Travel
International Air Academy of Travel
Vancouver WA11.1980
Skills
- Leasing reports
- Tenant issue resolution
- Fair housing policies
- Goal-Oriented
- Telephone and email etiquette
- Maintaining closing ratios
- Property Showing
Timeline
Leasing Specialist
ThiesTalle Management
10.2009 - Current
Paraeducator, Special Education
Anoka Hennepin ISD 11
11.2007 - 10.2009
Reservation Agent and Customer Service Assistant
Northwest Airline Inc.
12.1980 - 10.2007
High School Diploma -
Royalton High School
Associate of Applied Science - Occupational Therapy Assistance
Anoka Technical College
Extensive Education/training Assisting With Travel
International Air Academy of Travel