Myandrea Bester
Birmingham,AL
Summary
Accomplished Leasing Manager with a proven track record at Jasmine Terrace Apartments, enhancing occupancy rates through strategic marketing and strong client relationships. Skilled in property management and resident relations, demonstrated by improved lease renewals and efficient lease management. Expertise in handling high-volume customer inquiries with a focus on satisfaction and resolution. Approachable Leasing Manager talented at providing outstanding customer service to both prospective and current residents. Adept at ensuring community occupancy and compliance with all regulations and standards. Proficient in aiding the management and leasing team in maintaining property standards.
Overview
6
6
years of professional experience
Work History
Leasing Manager
Park at Forestdale
08.2022 - 12.2023
Leasing Agent
BG Family Staffing
06.2021 - 05.2022
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
Customer Service Agent
Verizon Wireless
08.2019 - 11.2021
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
Leasing Manager
Jasmine Terrace Apartments
Birmingham, AL
01.2018 - 01.2019
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
Education
Kingdom Christian Academy
Skills
- Resident relations
- Clerical skills
- Maintaining closing ratios
- Property Management
- Report Writing
- Real estate knowledge
- Leasing reports
- Lease management experience
Timeline
Leasing Manager
Park at Forestdale
08.2022 - 12.2023
Leasing Agent
BG Family Staffing
06.2021 - 05.2022
Customer Service Agent
Verizon Wireless
08.2019 - 11.2021
Leasing Manager
Jasmine Terrace Apartments
01.2018 - 01.2019
Kingdom Christian Academy