Myeshia Ellis
Houston,Tx
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
9
9
years of professional experience
Work History
Dental Receptionist
Jefferson Dental Center
01.2023 - Current
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Streamlined insurance claims processing for faster reimbursement and improved patient experience.
- Increased office efficiency with meticulous record-keeping of patient information, treatment plans, and payment history.
- Reduced wait times by quickly greeting patients upon arrival and assisting with the check-in process.
Nurse Assistant
Saint Francis Hospital
05.2020 - 11.2022
- Improved patient care by assisting nurses with daily tasks and providing compassionate support to patients.
- Enhanced patient satisfaction by ensuring a comfortable environment during their stay in the healthcare facility.
- Monitored vital signs for early detection of potential health issues, enabling timely intervention from medical staff.
- Administered medications as prescribed, maintaining accuracy and ensuring patient safety.
Call Center Representative
State Farm
05.2018 - 06.2019
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Customer Service Representative
Kroger
02.2015 - 01.2018
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Business Management
Lonestar College
Houston, TXHigh School Diploma -
Cypress Falls High School
Houston, TX06.2017
Skills
- Treatment Room Setup
- Payment Processing
- Electronic Practice Management (EPM)
- Phone and Email Etiquette
- Patient Scheduling
- HIPAA Compliance
- Administrative Support
- Understanding of Confidentiality Laws
- Office Opening and Closing
- Insurance Verification
- Issue Resolution
Timeline
Dental Receptionist
Jefferson Dental Center
01.2023 - Current
Nurse Assistant
Saint Francis Hospital
05.2020 - 11.2022
Call Center Representative
State Farm
05.2018 - 06.2019
Customer Service Representative
Kroger
02.2015 - 01.2018
Business Management
Lonestar College
High School Diploma -
Cypress Falls High School