MYLA LAMB
Clinton Township,MI
Summary
Dedicated and versatile professional with a strong background in healthcare support, patient care, and customer service. Proven ability to handle administrative tasks, ensure patient confidentiality, and provide top-notch service in high-demand environments. Skilled in multi-tasking, problem-solving, and maintaining organized workflows. Committed to continuous professional growth with training in Phlebotomy and IV placement.
Overview
6
6
years of professional experience
Work History
Medical Receptionist
The Therapy Spot
Detroit, MI
08.2024 - Current
- Answer phone calls and manage patient inquiries in a professional and empathetic manner, ensuring a positive experience
- Schedule and coordinate appointments for a busy practice, optimizing time slots for both patients and providers
- Process patient payments, handling cash, credit card transactions, and insurance co-pays while ensuring accurate record-keeping
- Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and privacy at all times
Patient Safety Attendant
Ascension Macomb Hospital
Warren, MI
08.2023 - 08.2024
- Provided continuous monitoring of patients to ensure safety, including those with behavioral health conditions and fall risks
- Assisted nursing staff by observing and reporting changes in patients' conditions, facilitating swift intervention when needed
- Maintained a calm and supportive presence, offering companionship to anxious or distressed patients
- Ensured clear communication with healthcare teams, relaying patient needs and concerns effectively
Overnight Stocker Associate
Walmart
Clinton Township, MI
10.2022 - 12.2022
- Unloaded merchandise from trucks and stocked shelves efficiently, ensuring accurate placement and labeling
- Organized product displays to enhance customer experience and maintained a clean and orderly sales floor
- Monitored inventory levels, promptly replenishing low-stock items to ensure product availability
Warehouse Associate
Amazon
Hazel Park, MI
01.2022 - 09.2022
- Received, inspected, and processed incoming shipments to verify accuracy and quality of goods
- Organized products for efficient storage and distribution, utilizing company systems for inventory management
- Conducted cycle counts and assisted with periodic inventory audits, identifying discrepancies and resolving issues
Warehouse Associate
Universal Logistics Holdings Inc.
Detroit, MI
03.2021 - 06.2021
- Managed inventory, keeping detailed records of stock usage, damage, and equipment maintenance
- Applied proper storage methods based on product turnover, physical capabilities, and environmental considerations
- Tagged and labeled stock items using industry-standard identification tools
Crew Member
McDonald's
Harrison Township, MI
10.2020 - 02.2021
- Delivered exceptional customer service in a fast-paced environment, addressing customer inquiries and complaints
- Accurately processed orders and payments, maintaining a focus on speed, efficiency, and customer satisfaction
Cashier and Customer Service
Six Flags Inc.
Arlington, TX
01.2019 - 07.2019
- Provided information about park attractions, special events, and amenities, assisting guests with their visit
- Sold tickets, processed transactions, and validated entries with accuracy and professionalism
- Handled guest complaints and concerns, collaborating with other departments to resolve complex issues
Education
High School Diploma -
Pathways Academy
Detroit, MI05.2022
Skills
- Customer Service
- Patient Care
- Appointment Scheduling
- Payment Processing
- Inventory Management
- Teamwork and Collaboration
- Attention to Detail
- HIPAA Compliance
Timeline
Medical Receptionist
The Therapy Spot
08.2024 - Current
Patient Safety Attendant
Ascension Macomb Hospital
08.2023 - 08.2024
Overnight Stocker Associate
Walmart
10.2022 - 12.2022
Warehouse Associate
Amazon
01.2022 - 09.2022
Warehouse Associate
Universal Logistics Holdings Inc.
03.2021 - 06.2021
Crew Member
McDonald's
10.2020 - 02.2021
Cashier and Customer Service
Six Flags Inc.
01.2019 - 07.2019
High School Diploma -
Pathways Academy