Myla Simpkins
Orlando,FL
Summary
Operations leader with extensive experience in food service, driving revenue growth and enhancing customer experiences. Expertise in managing budgets and implementing efficient processes that improve operational performance and team accountability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
The Great Greek
09.2025 - Current
- Oversee daily operations across all departments, ensuring efficiency, quality, and profitability
- Managed budgets and financial performance, ensuring effective cost control and accurate revenue tracking
- Coordinated HR, sales, marketing, and inventory management to effectively align operations with organizational goals
- Led and developed staff, fostering a high-performing team culture with clear accountability and recognition
- Implement operational standards and workflow improvements to streamline service delivery
Manager / Catering Coordinator
Panera Bread
04.2022 - 07.2025
- Planned, organized, and executed food service for events, enhancing client satisfaction and ensuring high-quality experiences
- Supervised staff scheduling, training, and daily operations, fostering seamless service delivery and a cohesive team environment
- Increased operational efficiency and customer satisfaction through process improvements and team coaching
- Maintained strict health and food safety standards, ensuring compliance with ServSafe protocols and promoting a safe dining experience
Shift Leader
Frozen Gold Ice Cream Shoppe
New Smyrna Beach, Florida
01.2020 - 08.2022
- Resolved customer complaints promptly, increasing guest satisfaction and loyalty.
- Trained and mentored new staff on service procedures and product knowledge, improving overall team efficiency.
- Delegated tasks to employees, ensuring timely completion and accountability.
- Ensured compliance with health and safety regulations in food handling.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Managed inventory levels and conducted regular stock assessments.
Education
High School Diploma -
New Smyrna Beach High School
New Smyrna Beach06-2023
Skills
- Operational management
- Facility management
- Healthcare operations
- Budgeting and financial oversight
- Process optimization
- Inventory management
- Food safety compliance
- Customer service excellence
- Microsoft Office Suite proficiency
- Google Docs proficiency
- Critical thinking and problem solving
- Time management and organization
- Team leadership
- Communication and interpersonal skills
Community Service
- Volunteered 400+ hours supporting sports medicine programs at New Smyrna Beach High School
- Provided preventative care and medical assistance to students, enhancing community health initiatives
Certification
- ServSafe
Timeline
General Manager
The Great Greek
09.2025 - Current
Manager / Catering Coordinator
Panera Bread
04.2022 - 07.2025
Shift Leader
Frozen Gold Ice Cream Shoppe
01.2020 - 08.2022
High School Diploma -
New Smyrna Beach High School