Myranda Cardinal
Denver,CO
Summary
Highly competent professional with experience in managing front and back office operations, including handling multi-line phone systems and mid-level graphic design projects. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences.
Overview
13
13
years of professional experience
Work History
Receptionist
Propel Insurance
Knoxville, TN
02.2021 - 03.2024
- Answered questions about organization and provided callers with address, directions and other information
- Typed memos and letters using standard computer or word processor
- Coordinated pick-up and delivery of express mail services
- Transcribing and typing notes and other correspondence as given by superiors
- Expense reports, collecting receipts and organizing for submission
- Organize and collect documents for monthly renewal meetings, requiring extensive follow-up
- Maintain kitchen and conference rooms
- Supply ordering and pick-up runs, stock items as necessary
- Email campaigns, including scholarship reminders and monthly birthday announcements
- Managed electronic conference room reservation calendar
- Leveraged specialized software to edit or format text and graphics
- Reported presence of unauthorized visitors in or around facility to security department
- Transmitted information and documents to customers via computer and mail
- Coordinated catering and logistics for firm and client meetings and other events
- Checked visitors in and directed or escorted to appropriate departments and personnel
- Maintained office and faculty supplies to keep optimum stock on hand
- Ordered stationery and coffee supplies to restock inventory
- Sorted incoming mail and placed in department bins or distributed to personnel
Front Desk / Junior Loan Processor
Gateway Mortgage/ Gateway First Bank
Knoxville, TN
06.2021 - 02.2022
- Operated multi-line telephone system to answer incoming calls and accurately direct callers to appropriate employees
- Provided typing, word processing and clerical support and assisted with special projects
- Used proper telephone etiquette, answered calls and caller questions and transferred to proper extensions
- Displayed pleasant and professional voice and demeanor, positively representing organization
- Documented and communicated actions and continuing needs to support continuity among work teams
- Processed incoming and outgoing documents via electronic methods and systems
- Completed employment verification utilizing various systems and communication with employers
- Assembled and compiled documents for loan closings, such as title abstracts, insurance forms, loan forms and tax receipts
- Submitted loan applications with recommendation for underwriting approval
- Contacted credit bureaus, employers and additional reporting sources to check applicants' credit and personal references
- Verified and examined information and accuracy of loan application and closing documents
- Recorded applications for loan and credit, loan information and disbursements of funds using computers
- Filed and maintained loan records
- Prepared and typed loan applications, closing documents, legal documents, letters, forms, government notices and checks using computers
- Collaborated with departmental leaders to establish organizational goals, strategic plans and objectives
Office Associate
Augusta University - Department of Otolaryngology
Augusta, GA
03.2019 - 05.2020
- Operated variety of standard office equipment to complete high-volume administrative projects
- Supported staff, performing data entry and administrative duties
- Prepared travel authorizations and vouchers using automation systems and travel software
- Composed letters and other correspondence, fostering external communications on behalf of leadership
- Improved workflow and created efficiencies using automated systems and technology
- Mobilized office operations by sorting deliveries and ordering and organizing supplies
Student Admissions Representative
Virginia College School of Business & Health
06.2018 - 12.2018
- Sorted and indexed correspondence, setting up and maintaining specialized filing systems
- Examined documents and forms for accuracy, enforcing conformance to company rules and regulations
- Participated in team meetings, providing input and suggestions on organizational practices
- Scheduled appointments, maintaining calendars for personnel
- Maintained composure in dealing with conditions of urgency and in pressure situations
- Arranged business trips and handled reservations
- Troubleshot minor problems and reported larger technical issues
Front Desk Receptionist
Virginia College
Knoxville, TN
06.2018 - 12.2018
- Assisted individuals in filling out applications and questionnaires
- Participated in student recruitment, selection and admission, made admissions recommendations when required to do so
- Provided assistance to faculty and staff in duties such as teaching classes, conducted orientation programs, issued transcripts and scheduling events
- Represented institutions at community and campus events, in meetings with other institution personnel, and during accreditation processes
- Participated in faculty and college committee activities
Substitute Teacher, K-12
Knox County School District
Knoxville, TN
08.2011 - 07.2016
- Communicated with maintenance personnel to report facility issues
- Assisted with completion of forms or sign-in procedures
- Welcomed on-site visitors and directed to appropriate personnel
- Oversaw and replenished office supply inventory with focus on cost-reduction
- Interacted with management and colleagues to resolve important administrative matters
Education
Associate In Arts (A.A.) - Graphic Design
Art Institute Of Pittsburgh
10.2017
Associate In Arts (A.A.) - Business Administration
Virginia College
Knoxville, TN09.2015
Skills
- Visitor and Customer Relations
- Data Entry and Database Software
- Delivery Coordination
- Positive Attitude and Energetic
- Computer Proficiency
- Travel Planning
- Call Answering and Routing
- Operating Telephones
- Multi-Line Telephone Skills
- Business Operations Understanding
- Office Supplies and Inventory
- Organization and Efficiency
- Correspondence Distribution
- Call Transfers
- Office Equipment Operation
- Mail Preparation and Sorting
- Administrative and Clerical Support
- Office Supply Management
- Filing and Smoothing
- Cloud-Based File Organization
- Spreadsheet Tracking
Timeline
Front Desk / Junior Loan Processor
Gateway Mortgage/ Gateway First Bank
06.2021 - 02.2022
Receptionist
Propel Insurance
02.2021 - 03.2024
Office Associate
Augusta University - Department of Otolaryngology
03.2019 - 05.2020
Student Admissions Representative
Virginia College School of Business & Health
06.2018 - 12.2018
Front Desk Receptionist
Virginia College
06.2018 - 12.2018
Substitute Teacher, K-12
Knox County School District
08.2011 - 07.2016
Associate In Arts (A.A.) - Graphic Design
Art Institute Of Pittsburgh
Associate In Arts (A.A.) - Business Administration
Virginia College