Audrey Lopez
El Paso,TX
Summary
Dependable professional with great work ethic and adaptable approach. Friendly demeanor and very flexible skilled in providing excellent customer service.
Overview
7
7
years of professional experience
Work History
Server
Flix Brewhouse
02.2022 - Current
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Increased sales significantly by upselling higher-end products to customers.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Checked guests' identification before serving alcoholic beverages.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
Sign Language Interpreter
SLI
06.2019 - Current
- Collaborated with team to translate series of documents from English to other languages.
- Contributed to increased accessibility by interpreting public events, workshops, and conferences for diverse audiences.
- Maintained message content, tone, and emotion as closely as possible.
- Elevated the quality of educational experiences for deaf students with customized lesson adaptations utilizing sign language techniques tailored to individual needs.
- Interpreted conversations simultaneously to help both parties conduct business, handle medical needs or manage personal concerns.
- Stayed current on new expressions and cultural changes impacting language translation.
Packer Associate
Amazon
01.2017 - 10.2018
- Increased customer satisfaction with properly packaged items, ensuring secure delivery and minimal returns.
- Labeled containers, container tags or products.
- Exceeded daily productivity goals consistently through effective time management and prioritization skills.
- Utilized adhesive labels and other materials to package items.
- Improved packing efficiency by implementing organized workflows and clearly labeled storage areas.
- Trained new employees on proper packing and labeling techniques and to apply best practices.
- Sealed containers and packages with glue, tape or other materials.
- Communicated effectively with supervisors regarding any issues or concerns related to the packing process.
- Complied with safety, health, and environmental regulations as prescribed by law.
Education
Riverside City College
Riverside, CAGED -
Chaffey High School
Ontario, CA2012
Skills
- Food safety understanding
- Supply Restocking
- Strong Work Ethic
- Adaptable and Flexible
- Menu Memorization
- Ordering Procedures
- Point of sale operation
- Food and Beverage Upselling
- Order delivery practices
- Courteous Phone Demeanor
- Cash Handling
- Memory retention
- Cleaning and sanitizing
- Food handling
- Order Accuracy
- Professional Appearance
Languages
Spanish
Native or Bilingual
Timeline
Server
Flix Brewhouse
02.2022 - Current
Sign Language Interpreter
SLI
06.2019 - Current
Packer Associate
Amazon
01.2017 - 10.2018
Riverside City College
GED -
Chaffey High School