Myrione Rodrigue
Hammond,LA
Summary
Hard working, highly motivated team player, looking for a place to expand. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Optum rx
11.2023 - Current
- Data entry, setting up pt medication delivery, collecting payment, verification of insurance/ benefits, obtain Prior Authorization and consents , Benefits etc
Patient Navigator
UnitedHealth Group
02.2022 - 11.2023
- Helping member with insurance benefits, billing and claims , helping assist members with finding doctors , housing and other resources etc , data entry,medical collections
Medical Assistant
Ochsner Health System
03.2018 - 02.2022
- Rooming patients , answering phones , insurance claims ,drawing blood, scheduling appointments, prior authorization, ekg, Epic , data entry etc
Medical Assistant
Ochsner Sports Medicine
07.2016 - 03.2018
- Rooming patients, Vital Signs, Weight, Patient Histories, EPIC Documentation, Understanding HIPPA etc.
Medical Assistant
Growing Up Childrens Clinic
08.2011 - 05.2016
- Checking in patients, vitals, injections, drawing blood, answering phones, triage patients, insurance verification , claims and prior authorization
Medical Assistant
Dr. Haydel
03.2006 - 07.2011
- Checking in patients, doing vitals, giving injections, helping doctor with procedures, answering phones, scheduling appointments, insurance verification, claims and denials , and data entry
Patient Care Attendant
Gulf Coast Family Services
03.2005 - 08.2005
- Provide routine personal healthcare such as bathing, dressing or grooming to elderly convalescent or disabled persons in the home of patients or residential care facility.
Medical Assistant
West Care Medical Center
01.2003 - 01.2004
- Scheduling appointments, maintaining medical records, billing and coding for insurance purposes, medical claims ,taking and recording vital signs, drawing blood, preparing patients for examination, and administering medications as directed by physician.
Education
High school diploma -
LW Higgins High School
Marrero, LASkills
- Vital Signs
- Phlebotomy
- Patient Care
- Venipuncture
- Experience Administering Injections
- Customer service
- Applied behavior analysis
- EMR Systems
- Triage
- Medical Office Experience
- Epic
- Laboratory Experience
- Medical Scheduling
- Documentation review
- Medical documentation
- Medical terminology
- Windows
- Medical billing
- ICD-9
- CPT coding
- ICD-10
- Front desk
- Pain management
- Typing
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Call center experience
- Complaint Handling
- Complaint resolution
- Payment Processing
- Scheduling
- Paperwork Processing
- Data Collection
- Prioritization
Certification
- CPR
- Certified Clinical Medical Assistant (CCMA)
- Registered Medical Assistant (RMA)
- Certified Medical Assistant (CMA)
- Certified Medical Assistant
Timeline
Customer Service Representative
Optum rx
11.2023 - Current
Patient Navigator
UnitedHealth Group
02.2022 - 11.2023
Medical Assistant
Ochsner Health System
03.2018 - 02.2022
Medical Assistant
Ochsner Sports Medicine
07.2016 - 03.2018
Medical Assistant
Growing Up Childrens Clinic
08.2011 - 05.2016
Medical Assistant
Dr. Haydel
03.2006 - 07.2011
Patient Care Attendant
Gulf Coast Family Services
03.2005 - 08.2005
Medical Assistant
West Care Medical Center
01.2003 - 01.2004
High school diploma -
LW Higgins High School