Myshica Martin
Newnan,GA
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively in retail and healthcare. Known for warm personality and strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Truffles Associates
Multi-locations
03.2023 - 06.2025
- Answered high-volume calls, took detailed messages, and directed inquiries appropriately
- Oversaw multi-line phone system operations, ensuring prompt responses to calls and messages and scheduling appointments for multiple offices.
- Assisted with administrative tasks, supporting team members in daily operations as needed.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Medical Assistant
Southern Crescent Chiropractor
Newnan, GA
08.2021 - 01.2023
- Managed front desk operations including check-in, check-out, and appointment scheduling
- Provided excellent customer service to patients in person and by phone
- Maintained accurate electronic records and patient documentation
- Assisted with office organization and administrative tasks to support daily operations
- Supported clinical staff during examinations, enhancing patient care experience.
- Prepared examination rooms, maintaining cleanliness and organization for efficient workflow.
- Educated patients on treatment plans and medications, improving compliance and health outcomes.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Price and Signage Coordinator
Dick's Sporting Goods, Inc
Newnan, GA
04.2018 - 02.2022
- Led cross-functional teams to implement process improvements and enhance operational efficiency.
- Developed strategic plans that aligned departmental objectives with organizational goals.
- Delivered exceptional customer service, resolving inquiries and issues efficiently.
- Collaborated with sales team to identify cross-selling opportunities, enhancing customer satisfaction.
- Trained new team members on product knowledge and effective communication techniques.
- Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
Personal Care Assistant
Self-employeed
Newnan, GA
01.2014 - 11.2018
- Delivered compassionate, client-focused care in patients’ homes
- Built trust with clients and families through clear communication and reliability
- Assisted with daily activities while maintaining dignity and professionalism
- Observed and reported changes in condition to supervising staff
- Assisted patients with daily living activities, ensuring comfort and dignity.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Provided emotional support to patients and families, fostering a compassionate care atmosphere.
Education
Associate of Science - Nursing Administration
West Georgia University
02.2026
undefined
Kaplan University
01.2009
Skills
- Verbal and written communication
- Administrative skills
- Call center experience
- Customer service
- Patient scheduling
- Front Desk Operations
- Multi-Line Phone Systems
- Office Administration
- Communication & Interpersonal Skills
- Time Management & Organization
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
Certification
- Medical Assistant
- Certified Nursing Assistant (CNA)
- BLS Certified
- Dementia Specialist
- Customer Service Specialist
Languages
English
Full Professional
Spanish
Elementary
Timeline
Front Desk Receptionist
Truffles Associates
03.2023 - 06.2025
Medical Assistant
Southern Crescent Chiropractor
08.2021 - 01.2023
Price and Signage Coordinator
Dick's Sporting Goods, Inc
04.2018 - 02.2022
Personal Care Assistant
Self-employeed
01.2014 - 11.2018
undefined
Kaplan University
Associate of Science - Nursing Administration
West Georgia University
CONTACT
- 678-953-3872
- myshicasmartin@gmail.com