Naajia Muhammad
Decatur,GA
Summary
Dynamic and results-oriented professional with a proven track record at The Halal Guys, adept in customer service and problem-solving. Excelled in team collaboration, efficiently managing tasks and resolving customer complaints, leading to enhanced operational efficiency. Skilled in multitasking and organization, demonstrating a strong work ethic and integrity in every role.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Crew Member
Chipotle Restaurant
02.2022 - Current
- Worked front counter, digital make line, and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Manager
The Halal Guys
01.2021 - 02.2022
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
Caregiver/Private Home Health Aide
Independent Contract
01.2019 - 09.2020
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with financial stability and responsibility.
Education
Bachelor of Arts - Psychology And Theatre & Dance
Amherst College
Amherst, MA05-2018
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Handling customer complaints
- Problem-solving
- Interpersonal and verbal communication
- Quick learner
- Ethical data handling practices
- Work ethic and integrity
- Active listening and empathy
- Direct marketing
Accomplishments
- Golden Badge for 5-Years of Service at the Rialto Center for the Arts.
- Collaborated with team of 10+ in the development of aerial dance performances.
Certification
- ServSafe Food Handler Certification - National Restaurant Association.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Crew Member
Chipotle Restaurant
02.2022 - Current
Shift Manager
The Halal Guys
01.2021 - 02.2022
Caregiver/Private Home Health Aide
Independent Contract
01.2019 - 09.2020
Bachelor of Arts - Psychology And Theatre & Dance
Amherst College
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