Nachea Harris
Reisterstown,MD
Summary
Reliable Store Manager with 7 years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement and leverage substantial marketing prowess to strengthen and expand revenue streams.
Overview
19
19
years of professional experience
Work History
Residential Counselor
Time Organization
Baltimore, MD
07.2024 - Current
- Conducted intakes of new clients and developed individualized treatment plans based on their needs.
- Assisted with crisis intervention services when needed.
- Performed regular room checks for cleanliness standards as well as security purposes.
- Responded promptly to any emergency situations that may arise within the residence.
Store Manager
Snipes Enterprises
Baltimore, MD
12.2022 - 11.2023
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions.
- Established customer service standards and monitored staff compliance.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
Store Manager
Shoe City
Rosedale, MD
05.2021 - 12.2022
- Addressed and resolved escalated customer complaints and worked to restore satisfaction
- Directed merchandising strategy to achieve memorable product presentation and increase revenue
- Supervised inventory control measures and collaborated with purchasing personnel to verify consistent and cost-effective replenishment
- Set clear expectations for team performance, conducted periodic evaluations, and implemented corrective actions
- Supported employee recruiting, onboarding, and training on company policies, procedures, and service standards.
Store Manager
True Religion
Towson, MD
07.2017 - 04.2019
- Supported senior managers with day-to-day operational requirements
- Delegated tasks to appropriate staff members and monitored performance
- Coordinated employee schedules to provide adequate staff coverage
- Optimized inventory for maximum revenue generation
- Promoted products based on effective planning, merchandising, and employee preparation
- Assisted with developing new company policies, procedures, and standards.
Assistant Manager
Jimmy Jazz
Catonsville, MD
01.2016 - 10.2018
- Planned and executed strategies to increase business and drive profit growth
- Provided teams with clear objectives and consistent, performance-oriented policies
- Cross-trained staff in secondary roles to expand operational diversity
- Kept all paperwork current and compliant with internal standards and legal requirements.
Co-Manager
Lids
Baltimore, MD
05.2014 - 12.2015
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Implemented successful business strategies to increase revenue and target new markets.
Assistant Manager
Footlocker Retail
Baltimore, MD
09.2006 - 11.2013
- Monitored employee performance and identified performance gaps for corrective action.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Established customer service standards and monitored staff compliance.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
Education
High School Diploma -
Walbrook Uniform Academy
Baltimore, MD06.2004
Skills
- Team Leadership
- Inventory Control
- Product Merchandising
- Operations Management
- Talent Recruitment
- Promotional Planning
- Shift Scheduling
- Team Development
Phone Number
(443) 941-5276
References
References available upon request.
Timeline
Residential Counselor
Time Organization
07.2024 - Current
Store Manager
Snipes Enterprises
12.2022 - 11.2023
Store Manager
Shoe City
05.2021 - 12.2022
Store Manager
True Religion
07.2017 - 04.2019
Assistant Manager
Jimmy Jazz
01.2016 - 10.2018
Co-Manager
Lids
05.2014 - 12.2015
Assistant Manager
Footlocker Retail
09.2006 - 11.2013
High School Diploma -
Walbrook Uniform Academy
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