Nacolia Edwards
Oregon,OH
Summary
Detail-oriented professional with a background in Criminal Justice from ITT Technical Institute, combined with practical experience in customer service, administrative support, and technical coordination. Skilled in handling sensitive information, ensuring compliance with legal standards, and providing efficient support in fast-paced environments. Adept at data management, process improvement, and collaborative teamwork. Strong ability to manage tasks with accuracy, professionalism, and adaptability, ensuring the highest level of service and integrity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
U.M.A.D.A.O.P. LUCAS COUNTY
Toledo, OH
03.2023 - 02.2024
- Updated and maintained office policies and procedures.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Responded to customer inquiries via phone, email, and in person.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained a clean and organized reception area to uphold company image.
Supply Chain Lead Tech
Bon Secours Mercy Health
Toledo , OH
09.2017 - 03.2023
- Conducted periodic reviews of existing business practices to identify areas for improvement in order to reduce costs or increase efficiency.
- Conducted regular safety checks on anesthesia machines and other medical equipment used in the OR suite.
- Cleaned, disinfected, and sterilized instruments and equipment used in the OR following established protocols.
- Ordered supplies needed for OR setup based on anticipated cases scheduled for that day, week, month.
- Maintained adequate inventory, adhering to precise rotation guidelines to minimize stock expiration.
Administrative Assistant
Area Office of Aging
Toledo , OH
01.2017 - 07.2017
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Conducted research on various topics as requested by management.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Maintained inventory of office supplies and placed orders when necessary.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Intake Receptionist
Zepf Center
Toledo, OH
11.2016 - 07.2017
- Assisted with scheduling appointments for clients and maintained accurate records of client information.
- Maintained up-to-date knowledge of health insurance policies and procedures.
- Collaborated with clinical staff on various projects related to patient care.
- Provided administrative support for the intake department, such as filing, photocopying and data entry.
- Maintained confidentiality of all patient information in accordance with HIPAA regulations.
Education
Associate of Applied Science - Criminal Justice
ITT Technical Institute
Maumee, OH07-2011
High School Diploma -
Redford High School
Detroit, MI07-2005
Bachelor of Science - Justice Administration
Tiffin University
Tiffin, OHSkills
- Data entry
- Office administration
- Microsoft office suite
- Document management systems
- Organizational skills and attention to detail
- Time management
- Scanning documents
- Document management
- Verbal and written communication
- Trouble shooting and Technical support
Certification
THE RECORDS OF THE OCDP BOARD INDICATE THAT
YOU HOLD THE FOLLOWING CERTIFICATE/LICENSE:
Nacolia R Edwards
RA.163723
Valid Until: 2025-09-01
Timeline
Front Desk Receptionist
U.M.A.D.A.O.P. LUCAS COUNTY
03.2023 - 02.2024
Supply Chain Lead Tech
Bon Secours Mercy Health
09.2017 - 03.2023
Administrative Assistant
Area Office of Aging
01.2017 - 07.2017
Intake Receptionist
Zepf Center
11.2016 - 07.2017
Associate of Applied Science - Criminal Justice
ITT Technical Institute
High School Diploma -
Redford High School
Bachelor of Science - Justice Administration
Tiffin University
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