Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Nadege Tadjere

Nadege Tadjere

Summary

I have a proven track record in enhancing customer satisfaction and team performance, notably at Penn Station Subs. Skilled in customer service and problem-solving, I excel in motivating teams and streamlining operations to boost efficiency and quality. I have achieved significant improvements in service delivery through effective leadership and collaboration.

Overview

5
5
years of professional experience

Work History

Crew Member

Raising Cane's Restaurants
07.2023 - 05.2024
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Took orders, prepared meals, and collected payments.
  • Worked front counter, drive-thru and other areas.

Crew Member

Wendy's Restaurant
04.2021 - 05.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.

Manager

Penn Station Subs
08.2020 - 04.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

Support Worker

Target
05.2019 - 07.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.

Education

Associate of Applied Science - Science, Technology, And Society

Parkland College, Champaign, IL
05.2026
  • Dean's List [spring and 2024]

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-Solving
  • Customer Engagement

Languages

French
Native or Bilingual
English
Native or Bilingual
ewe
Native or Bilingual
adele
Native or Bilingual

Additional Information

I'm also in the Army National Guard. I have been serving for a year now, and I'm happy and proud to serve this country.

Timeline

Crew Member - Raising Cane's Restaurants
07.2023 - 05.2024
Crew Member - Wendy's Restaurant
04.2021 - 05.2024
Manager - Penn Station Subs
08.2020 - 04.2021
Support Worker - Target
05.2019 - 07.2020
Parkland College - Associate of Applied Science, Science, Technology, And Society

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Nadege Tadjere