Nadia Thompson
Manassas Park,VA
Summary
Experienced professional with a background in sales, member service, and administrative support. Skilled in building rapport, managing schedules, and maintaining accurate records. Brings reliability, time management, and a strong sales process to support revenue growth and smooth customer handoffs.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Territory Sales Representative
Power Home Remodeling
Tysons Corner, VA
01.2026 - 08.2026
- Delivered product presentations using consultative selling techniques and service-focused messaging.
- Built rapport with homeowners and guided conversations toward purchase decisions.
- Conducted in-home consultations to assess customer needs and present remodeling solutions.
- Managed lead follow-up and appointment scheduling to maintain active sales pipeline.
- Collaborated with installation and support teams to ensure smooth customer handoffs.
Administrative HR Assistant
Checks and Balances
Manassas, VA
01.2023 - 06.2025
- Scheduled interviews, managed calendars, and supported candidate communication throughout hiring process.
- Coordinated employee onboarding, maintaining accurate personnel files and required HR documentation.
- Processed payroll and benefits updates while verifying data for accuracy and compliance.
- Prepared routine HR reports, tracking attendance, leave requests, and employee status changes.
- Maintained confidentiality while organizing sensitive records and supporting compliance audits.
- Streamlined office workflows by organizing filing systems and coordinating cross-functional administrative tasks.
- Collaborated with HR team members on various projects, contributing to the overall success of department initiatives.
- Contributed to a positive work environment by assisting in the planning and execution of employee appreciation events.
Senior Member Service Specialist
Next Mark Federal Credit Union
Fairfax, VA
11.2020 - 01.2023
- Resolved complex member inquiries, delivering accurate account solutions and service guidance.
- Opened and maintained member accounts, ensuring complete documentation and proper verification.
- Processed deposits, withdrawals, and transfers while maintaining transaction accuracy and compliance.
- Assisted with loan payments, payoff requests, and basic lending support activities.
- Proactively identified opportunities to cross-sell additional products or services benefiting member''s financial goals.
- Coordinated closely with other departments such as lending or investment specialists connecting members with appropriate resources expediting resolution times.
Education
MBA - Business Administration
Northern Virginia Community College
Manassas, VA06-2033
Skills
- Territory management
- Lead generation
- Sales process
- Sales strategy development
- Sales data tracking
- Product knowledge
- Cost analysis
- Time management
- Adaptability and flexibility
- Self motivation
- Effective communication
- Reliability
Certification
- Certified IT fundamentals, Google - 6-month course.
Timeline
Territory Sales Representative
Power Home Remodeling
01.2026 - 08.2026
Administrative HR Assistant
Checks and Balances
01.2023 - 06.2025
Senior Member Service Specialist
Next Mark Federal Credit Union
11.2020 - 01.2023
MBA - Business Administration
Northern Virginia Community College