Nadine Nealon
Lake Ariel,PA
Summary
Dynamic Operations Manager with a proven track record at Talbots, excelling in team leadership and operational efficiency. Spearheaded initiatives that enhanced customer satisfaction and reduced turnover rates. Expert in inventory management and strategic planning, fostering a culture of continuous improvement while driving significant revenue growth.
Overview
10
10
years of professional experience
Work History
Operations Manager
Talbots
03.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
District Manager
Once Upon a Child
01.2021 - 02.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
- Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
- Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
- Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
- Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
- Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
- Led adoption of new technology platforms to streamline reporting and inventory management.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
- Improved regional sales performance by implementing targeted training programs for store managers.
- Boosted market share by identifying and capitalizing on local market trends and opportunities.
- Analyzed sales data to identify growth opportunities and areas for improvement across district.
- Streamlined operations and reduced costs by negotiating better contracts with suppliers.
- Drove regional performance metrics, setting and monitoring achievement goals for each district.
- Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
- Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
- Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
- Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
- Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
- Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
- Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
- Developed and executed strategic plans for underperforming districts, turning around sales figures.
- Increased employee retention through development of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Managed accounts to retain existing relationships and grow share of business.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
Market Manager
LENSCRAFTERS, Luxottica Group
04.2018 - 10.2020
- Increased market share by identifying and capitalizing on emerging market trends.
- Streamlined internal processes, enhancing operational efficiency and reducing costs.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Built brand awareness in local market and increased penetration with proactive strategies.
- Drove customer satisfaction improvements through the implementation of effective feedback mechanisms and prompt issue resolution.
- Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
- Leveraged data analytics tools to gain insights into customer behavior patterns, informing future sales tactics and promotional strategies.
- Collaborated with other departments to ensure alignment of overall company goals with individual market objectives.
- Cultivated a high-performance culture within the team through motivational leadership techniques and ongoing skill development opportunities.
- Coached sales team members in effective selling strategies and closing techniques.
- Networked in market to build partnerships and connections with prospects.
- Achieved monthly sales targets consistently by pursuing new business.
- Developed strong relationships with key industry partners, fostering collaboration and mutual growth opportunities.
- Directed work of Number sales professionals at multiple offices across Location.
- Enhanced product offerings by collaborating with cross-functional teams to identify gaps in the market.
- Led sales team training initiatives to improve performance and increase revenue generation.
- Implemented strategic marketing campaigns for improved brand recognition and customer acquisition.
- Optimized pricing strategies based on market conditions, maximizing profitability while remaining competitive.
- Traveled to customer sites to demonstrate products, answer questions and close contracts.
- Analyzed competitor strategies and developed countermeasures to maintain a competitive advantage.
- Maintained accurate forecasting models for inventory planning, preventing stockouts or overstock situations that could negatively impact profitability.
- Evaluated vendor partnerships regularly, negotiating optimal contracts terms for continued cost savings.
- Achieved consistent revenue growth with focused sales approaches targeting untapped demographic segments.
- Diversified marketing channels by exploring and utilizing emerging technologies, reaching untapped markets effectively.
- Improved operational efficiency, conducting regular reviews of marketing processes and implementing best practices.
- Fostered culture of innovation, encouraging team to propose and test new marketing approaches.
- Enhanced team skills and knowledge by providing ongoing training and development opportunities focused on emerging market trends.
- Streamlined operational processes for efficiency, resulting in significant cost savings without sacrificing quality.
- Drove market share growth by developing and implementing strategic marketing plans that targeted key demographics.
- Conducted detailed market analysis to inform product development, aligning offerings with consumer trends and demands.
- Strengthened customer relationships through personalized marketing initiatives, increasing brand loyalty and repeat business.
- Optimized budget allocation for marketing campaigns, maximizing return on investment through careful analysis and planning.
- Developed and maintained strong relationships with key stakeholders, including suppliers, distributors, and internal teams.
- Expanded market presence, negotiating and securing valuable partnerships with industry-leading organizations.
- Improved sales strategies with integration of data analytics, enabling more targeted and effective marketing efforts.
- Established robust digital marketing platform, which significantly increased online engagement and customer acquisition.
- Achieved consistent growth in competitive markets by adapting strategies based on comprehensive market intelligence.
- Led successful product launches, coordinating between R&D, sales, and marketing teams to ensure cohesive strategy.
Store Manager/ District Talent Scout
Torrid Clothing Store
01.2015 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Education
HSD -
Toms River East
Toms River, NJ06.1983
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Operational efficiency
- Decision-making
- Employee relations and conflict resolution
- Planning and implementation
- Staff training
- Staff management
- Inventory management
- Management
- Project management
- Operations oversight
- Policies and procedures implementation
- Performance monitoring
- Employee motivation
- Staff development
- Customer relationship management
- MS office
- Maintaining compliance
- Goal setting
- Interpersonal communication
- Client relationships
- Inventory control
- Workflow optimization
- Strategic planning
- Project management abilities
- Project leadership
- Process improvement
- Schedule management
- Performance management
- Health and safety compliance
- Regulatory compliance
- Workforce management
- Client relations
- Continuous improvements
- Process improvements
- Organizational management
- Superb time management skills
- Quality assurance controls
- Customer relationship management (CRM)
- Onboarding and orientation
- Project planning and development
- Logistics management
- Delegation
- Invoice processing
- KPI tracking
- Conflict mediation
- Customer retention
- Retail operations management
- Assignment delegation
- Work flow planning
- Cost reduction
- Business administration
- Business planning
- Logistics oversight
- Product management
- Data management
- Unsurpassed work ethic
- Incidents management
- Cross-functional collaboration
- Purchasing and procurement
Timeline
Operations Manager
Talbots
03.2022 - Current
District Manager
Once Upon a Child
01.2021 - 02.2022
Market Manager
LENSCRAFTERS, Luxottica Group
04.2018 - 10.2020
Store Manager/ District Talent Scout
Torrid Clothing Store
01.2015 - 04.2018
HSD -
Toms River East
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