Nadiuska Vences
Coral Springs,FL
Summary
Dependable and energetic candidate passionate about providing meaningful support and services to clients. Excellent and empathetic communicator bringing 20 years of experience working with people and providing the best possible care and support while assisting with their needs in various situation.
Overview
10
10
years of professional experience
Work History
Front Desk Associate
Cano Health
08.2017 - Current
- Handled high-pressure situations calmly, maintaining professionalism at all times.
- Organized front desk area to maintain a professional and welcoming appearance for guests.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved guest issues effectively, ensuring a positive customer experience.
House Parent
Henderson Behavioral Health
12.2013 - 11.2016
- Responsible for daily operation of the household such as but not limited to planning and preparing meals, buying groceries and/ or personal items for youth.
- Administered random household and bedroom checks as required by center.
- Promoted a sense of belonging among residents by fostering a positive group dynamic that emphasized mutual respect, empathy, and understanding.
- Observed completion of household chores assigned to youth and assisted in the maintanence of the house.
- Boosted self-esteem among residents by celebrating individual achievements and encouraging personal growth opportunities.
- Completed detailed, daily documentation for each resident''s file regarding behavioral observations, incidents reports, progress notes, and other pertinent information.
Education
High School Diploma -
Marjory Stoneman Douglas High School
Parkland, FL06.2017
Skills
- Listening Skills
- Problem-solving skills
- Self-Care Promotion
- Case Documentation
- Crisis Intervention
- Positive Reinforcement
- Excellent oral and written communication
- Teamwork
Timeline
Front Desk Associate
Cano Health
08.2017 - Current
House Parent
Henderson Behavioral Health
12.2013 - 11.2016
High School Diploma -
Marjory Stoneman Douglas High School
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