Nahomy Silva
MUNDELEIN,IL
Summary
Undergraduate college student who is excited to explore the world, ready for new opportunities and experiences. I'm looking forward to being able to use my skills at work and meet people's needs.
Overview
3
3
years of professional experience
Work History
Lead Hostess
Maggiano's Little Italy
Vernon Hills, IL
08.2024 - Current
- Facilitated seamless guest experiences through attentive service and effective table management.
- Trained and mentored new host staff on operational procedures and customer engagement techniques.
- Coordinated reservation systems to optimize seating efficiency during peak hours.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Answered phone calls to take orders, give information and document reservations.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Ensured smooth transitions between shifts by thoroughly communicating pertinent information with incoming team members during shift changeovers.
- Regularly reviewed and updated menu knowledge, enabling prompt and accurate responses to guest inquiries.
Hostess & Carryout
Jamesons Charhouse
Vernon Hills, IL
12.2022 - 08.2024
- Greeted and seated guests, ensuring a welcoming atmosphere for all visitors.
- Managed OpenTable reservation system, optimizing seating arrangements to reduce wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Cross-trained to handle different restaurant roles, including the front desk, kitchen and to-go station.
- Delivered pick-up and curbside orders to guests.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Completed daily side work and opening and closing duties without fail.
Education
Bachelor of Science - Elementary Dual Language Education
Dominican University
River Forest, IL05-2029
Skills
- Interactive communication skills
- Food safety awareness
- Phone etiquette
- Staff training
- Reservations coordination
- Teamwork and collaboration
- Effective multitasking
- Flexible and adaptable
Languages
Spanish
Native or Bilingual
Timeline
Lead Hostess
Maggiano's Little Italy
08.2024 - Current
Hostess & Carryout
Jamesons Charhouse
12.2022 - 08.2024
Bachelor of Science - Elementary Dual Language Education
Dominican University
Conversational Spanish skills
I successfully passed my Illinois Seal of Biliteracy last year and received my recognition medal for this achievement. With this prestigious award I demonstrated high proficiency in two languages which included basic skills like reading, writing, listening, and speaking. I was given this prior to my high school graduation.
Linkedin: https://www.linkedin.com/in/nahomy-silva-b73097320/details/experience/