Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nailah Swaby-walrond

Brooklyn

Summary

Detail oriented Public Health student with healthcare support and security experience in home health and residential settings. Experienced in maintaining HIPAA compliance, handling confidential patient information, and supporting high volume operations. Strong communication, documentation accuracy, and organizational skills.

Overview

3
3
years of professional experience

Work History

Customer Service Associate

Dinosaur Bar-B-Que
New York, NY
09.2023 - 05.2026
  • Managed High Volume incoming calls and customer transactions
  • Handled sensitive payment information with accuracy
  • Maintained organized record and resolved concerns professionally
  • Worked effectively in fast paced team environments

Security Officer

Allied Universal Security Services
New York, NY
03.2024 - 10.2025
  • Traveled with VNS nurses to patient residences to support clinical visits
  • Maintained strict HIPAA compliance and safeguarded confidential patient information
  • Verified Patient Identity and ensure secure visit environments
  • Communicated professionally with patients families and healthcare staff
  • Demonstrated reliability by traveling to multiple patient locations daily

Security Officer

Garrison Protective Services
New York, NY
02.2024 - 05.2024
  • Protected Confidential Resident information including contact and apartment data
  • Maintained accurate visitor logs and documentation
  • Respond calmly to emergencies and supported residents respectfully
  • Ensured Compliance with privacy and safety policies

Education

Bachelor of Science - Health & Nutrition Science( Public Health)

Brooklyn College
NY
01.2027

Skills

  • HIPAA compliance
  • Patient Interaction
  • Calendar and Scheduling Appointments
  • Time Management
  • Professional Communication
  • Customer Service

Timeline

Security Officer

Allied Universal Security Services
03.2024 - 10.2025

Security Officer

Garrison Protective Services
02.2024 - 05.2024

Customer Service Associate

Dinosaur Bar-B-Que
09.2023 - 05.2026

Bachelor of Science - Health & Nutrition Science( Public Health)

Brooklyn College