Najah Cash
Buffalo,NY
Summary
Adept at managing high-pressure situations, I excelled in customer service and administrative tasks at Tops Friendly Markets, enhancing customer satisfaction significantly. My expertise includes time management and problem-solving, with a proven track record in team communication and youth mentoring, ensuring operational excellence and surpassing service goals. Experienced Summer Camp Instructor with wholehearted devotion to promoting love of learning while imparting specific academic, physical, and social skills. Teaches groups and supports individual kids in new endeavors and adventures. Safety-driven and highly knowledgeable teacher attentive to individual student needs.
Overview
5
5
years of professional experience
Work History
Front Desk Clerk
Tops Friendly Markets
Buffalo, NY
08.2022 - 10.2023
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Met customer service goals and exceeded customer expectations.
Crew Member
Wendy's
Buffalo, NY
10.2020 - 08.2022
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Camp Instructor
B.A.S.E
Buffalo, NY
06.2018 - 09.2019
- Assisted with financial tasks such as cash handling, drawer reconciliation, and end-of-day deposits when needed.
- Participated in ongoing training programs to continuously update knowledge of company policies and procedures.
- Accurately operated cash register to process customer payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Ensured accurate order fulfillment with diligent attention to details while assembling meals.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
CNA 100hrs Course
E.O.C
Buffalo, NYHealth Sciences Charter School
Buffalo, NY06.2023
Skills
- Time Management
- Customer Service
- Hospitality services
- Administrative Skills
- Problem-solving skills
- Team Communication
- Supervision abilities
- Youth Mentoring
Timeline
Front Desk Clerk
Tops Friendly Markets
08.2022 - 10.2023
Crew Member
Wendy's
10.2020 - 08.2022
Camp Instructor
B.A.S.E
06.2018 - 09.2019
CNA 100hrs Course
E.O.C
Health Sciences Charter School