Najwa Safi
Germantown,MD
Summary
Flexible Medical Administrative Assistant passionate about client care and aptitude for front desk duties. Skilled in appointment scheduling, efficient data entry, and health records.Additional strengths include staff communication and digital data input.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Fitness First
Germantown, MD
10.2010 - 02.2018
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Trained new staff on correct procedures, compliance requirements and performance strategies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Family Services Counselor
Archdiocese Of Washington- Catholic Cemeteries
Germantown, MD
02.2018 - 03.2021
- Welcomed families and visitors into facility and guided into appropriate visitation rooms or chapel.
- Drove company vehicles to transport remains or families to services.
- Met with families per to plan for funerals by discussing service options and needs.
- Provided personal assistance, emotional support to familes.
- Oversaw burials, and enforced state regulations, and laws.
- Plot sales
- Memorial design and sales
- Managed cemetery finances
- Acted as pallbearer as needed.
Medical Administrative Assistant/Residential Counselor
Cornerstone Montgomery
Rockville, MD
09.2021 - Current
- Organized paperwork such as charts and reports for office and client needs.
- Supported office staff and operational requirements with administrative tasks.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collected Copayments
- Assisted clients in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support.
- Promoted positive relations between residents and staff.
- Provided swift and knowledgeable emergency support in line with residential crisis protocols.
- Monitored psychotropic medications to clients to provide mental health care.
- Documented interactions between staff and client.
Education
Bachelor of Science - Social Sciences
University of Maryland - Global Campus
Adelphi, MDAssociate of Arts - Psychology
Liberty University
Lynchburg, VA06.2019
Skills
- Multi-Line Phone Systems
- Charting and Clinical Documentation
- Invoice Preparation
- Cleaning and Sterilizing
- Computer Proficiency
- Adaptable and Flexible
- Courteous with Strong Service Mindset
- Building Customer Trust and Loyalty
- Cultural Awareness
- Delinquency Monitoring
Languages
Arabic
Native or Bilingual
French
Elementary
Spanish
Elementary
Timeline
Medical Administrative Assistant/Residential Counselor
Cornerstone Montgomery
09.2021 - Current
Family Services Counselor
Archdiocese Of Washington- Catholic Cemeteries
02.2018 - 03.2021
Front Desk Manager
Fitness First
10.2010 - 02.2018
Bachelor of Science - Social Sciences
University of Maryland - Global Campus
Associate of Arts - Psychology
Liberty University