Nakeshia Baldwin
FAIRFIELD,OH
Summary
Healthcare Professional with extensive experience in hospital and outpatient operations, patient coordination, and administrative services. Delivered efficient healthcare solutions through expertise in medical scheduling, insurance verification, and patient communication. Committed to enhancing operational processes and fostering collaborative relationships within multidisciplinary healthcare teams.
Overview
5
5
years of post-secondary education
12
12
years of professional experience
Work History
Scheduler
Christ Hospital
FAIRFIELD, OH
06.2025 - Current
- Coordinate and schedule patient appointments, including new patient, follow-up, urgent care, and physical appointments.
- Manage provider calendars while balancing patient flow, appointment availability, and scheduling needs.
- Provided appointment reminders via telephone, text, and email, minimizing missed appointments.
- Serve as a primary point of contact for patients regarding scheduling, appointment changes, and general questions.
- Collect and accurately document patient information, including reason for visit, insurance information, and contact details.
- Coordinated referrals and appointments with specialists and laboratories to streamline patient care.
- Work collaboratively with healthcare professionals and administrative staff to support efficient patient care operations.
Scheduler
Kindney and Hypertension
Cincinnati, OH
11.2023 - 07.2025
- Coordinate appointments and scheduling needs for a specialized outpatient kidney and hypertension practice.
- Respond to patient and family inquiries regarding kidney-related services and dialysis.
- Respond to patient, family, visitor, and insurance inquiries while obtaining accurate information for pre-authorization needs.
- Communicate effectively with medical assistants and physicians to coordinate patient and operational needs.
- Identify problems and work toward appropriate solutions when scheduling or patient-service issues arise.
- Manage multiple responsibilities in a fast-paced healthcare environment while maintaining accuracy and professionalism.
- Perform customer service and clerical functions supporting outpatient facility operations.
- Provide service to patients from diverse cultural backgrounds with professionalism and respect.
- Maintain organized records and support daily administrative workflow.
- Scan, file, email, and fax medical and administrative documentation.
Outpatient Coordinator
Tri Health
Cincinnati, OH
02.2020 - 11.2023
- Coordinated outpatient appointments for gynecology and obstetric patients, ensuring timely access to care.
- Addressed patient inquiries about gynecology and obstetric visits and services, enhancing patient understanding and satisfaction.
- Performed customer service and clerical responsibilities supporting daily outpatient operations.
- Responded to patient, family, visitor, and insurance inquiries.
- Collected and documented essential information for patient pre-authorization, facilitating uninterrupted care delivery.
- Communicated with nurses and physicians regarding patient and scheduling needs.
- Managed multiple priorities while maintaining efficient patient flow and customer service.
- Applied problem-solving skills to address scheduling and operational issues.
- Worked effectively with patients from diverse cultural backgrounds.
Health Unit Coordinator
UC Health
Cincinnati
08.2014 - 02.2020
- Successfully managed the front desk operations of a medical-surgical hospital floor.
- Created daily schedules for nurses and patient care assistants to support unit operations.
- Coordinated appointments and communicated information between patients and healthcare staff.
- Responded to patient inquiries, concerns, and requests while providing professional customer service.
- Performed administrative and clerical duties necessary for daily hospital operations.
- Verified insurance information and assisted with administrative patient needs.
- Sorted, organized, and maintained medical records.
- Supported physicians with care-plan coordination and patient activities.
- Worked closely with nursing and clinical staff in a fast-paced hospital environment.
- Demonstrated strong organization, multitasking, communication, and problem-solving skills.
Education
Bachelor of Science - Health Administration
Grand Canyon University
Phoenix, AZ 11.2017 - 10.2022
Skills
- Medical Scheduling
- Patient Coordination
- Insurance Verification
- Medical Office Administration
- Records Management
- Healthcare Customer Service
- Epic
- Microsoft Excel
- Microsoft Word
- Hospital Operations
- Administrative Support
- CPR Certified
- Valid Driver’s License
- Problem Solving
- Multitasking
Organization & Time Management
- Strong Communication
- Detail orientation
- Cross-Departmental Communication
- Adaptability
- Working With Diverse Patient Populations
- Leadership & Team Collaboration
- Detail orientation
- Adaptability
- Cross-Departmental Communication
- Working With Diverse Patient Populations
Accomplishments
- National Collegiate Honors
Academic Honor Grand Canyon University
Timeline
Scheduler
Christ Hospital
06.2025 - Current
Scheduler
Kindney and Hypertension
11.2023 - 07.2025
Outpatient Coordinator
Tri Health
02.2020 - 11.2023
Bachelor of Science - Health Administration
Grand Canyon University
11.2017 - 10.2022
Health Unit Coordinator
UC Health
08.2014 - 02.2020