Nakia Weatherspoon
New Orleans,LA
Summary
Detail-oriented professional with extensive experience in front office management and night auditing. Skilled in task management, financial reporting, and team training; consistently enhancing guest experiences and operational efficiency. Eager to contribute, help achieve goals, and handle multiple projects efficiently.
Overview
9
9
years of professional experience
Work History
Night Auditor
Le Pavillon Hotel
New Orleans, LA
07.2021 - 04.2026
- Managed nightly audits to ensure accuracy in reporting and compliance with hotel policies.
- Reconciled daily transactions and maintained accurate records of financial discrepancies.
- Generated detailed reports summarizing occupancy rates, revenue, and other key performance indicators.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
Front Office Manager
Wyndham Resorts
New Orleans, LA
10.2019 - 03.2021
- Supervised daily front office operations, ensuring optimal guest service and satisfaction.
- Trained and mentored front desk staff to enhance performance and service delivery.
- Implemented standard operating procedures to streamline check-in and check-out processes.
- Analyzed guest feedback to identify areas for improvement in service quality.
- Coordinated with housekeeping and maintenance teams to ensure room readiness and facility upkeep.
- Managed inventory of front office supplies, optimizing procurement processes for cost-effectiveness.
Night Auditor
Wingate Hotel
Slidell, LA
09.2017 - 10.2019
- Managed night auditing processes for daily room occupancy and hotel revenue.
- Executed night audit for guest ledgers, ensuring accurate closure of bank and cash registers.
- Balanced accounts and generated daily reports to ensure accuracy.
- Facilitated guest check-ins and check-outs, ensuring a seamless experience for all visitors.
Education
High School Diploma -
West Jefferson High
Harvey, LASkills
- Front desk operations
- Task management
- Account Balancing
- Work ethic
- Night audit procedures
- Task coordination
- Analytical problem-solving
- Revenue management
Accomplishments
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
- Cross-trained as a backup for both the night manager and concierge and easily transitioned to handle those duties when either individual was unavailable or out sick.
- Resolved product issue through consumer testing.
Timeline
Night Auditor
Le Pavillon Hotel
07.2021 - 04.2026
Front Office Manager
Wyndham Resorts
10.2019 - 03.2021
Night Auditor
Wingate Hotel
09.2017 - 10.2019
High School Diploma -
West Jefferson High