Nalleli Juarez Castillo
Lodi,CA
Summary
Dedicated Crew Member with experience in food preparation and cash handling. Maintains cleanliness and organization to ensure health compliance while delivering efficient service during peak hours. Committed to enhancing customer experiences through prompt resolution of inquiries and effective team collaboration.
Overview
1
1
year of professional experience
Work History
Crew Member
Mountain Mikes Pizza
Lodi, CA
11.2024 - Current
- Prepared and assembled food orders efficiently for dine-in, takeout, and delivery customers.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Operated point-of-sale systems to process customer transactions accurately and swiftly.
- Resolved customer inquiries and concerns promptly, fostering a positive dining experience.
- Trained new crew members on operational procedures and customer service standards effectively.
- Took orders, prepared meals, and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Operated cash register to ring up final bill and process various forms of payment.
- Stocked shelves to organize aisles in assigned department.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Participated in team meetings to discuss performance improvement strategies and operational efficiency initiatives.
Education
High School Diploma -
Lodi Highschool
Lodi, CASkills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Cash handling
- Telephone etiquette
- Dependable and cooperative
- Safe food handling
- Taking orders
- Clear communication
- Food preparation
- Store opening and closing
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Mountain Mikes Pizza
11.2024 - Current
High School Diploma -
Lodi Highschool