NAMITA SHARMA
Shelby,MI
Summary
Talented professional with executive-level administrative, business, and operational leadership experience. Multidisciplinary professional versed in policy and procedure improvement strategies to meet changing demands. Recognized for minimizing labor costs and maintaining quality across board.
Overview
8
8
years of professional experience
Work History
Assistant Office Manager
GS Property Services
Troy, Michigan
03.2025 - Current
- Managed scheduling for meetings and appointments across departments.
- Assisted in onboarding new employees and training administrative staff.
- Communicated with clients to address inquiries and resolve issues promptly.
- Processed invoices from vendors in an accurate and timely manner.
- Supported HR functions such as onboarding new employees, conducting interviews, administering benefits.
- Created reports summarizing payroll data for management review.
- Managed financial operations such as AP/AR and payroll.
Customer Experience Manager
Scotiabank
BURNABY, BRITISH COLUMBIA,CANADA
01.2023 - 02.2024
- Analyzed customer feedback and survey data to identify trends and areas for improvement.
- Revised department schedules to maximize coverage during peak hours.
- Identified opportunities for improving existing processes related to providing an outstanding level of service.
- Implemented customer satisfaction surveys and feedback forms to gather actionable insights.
- Created a positive work environment that fosters team collaboration and a customer-centric culture.
- Prepared documentation, reports, and logs to identify and manage sales metrics, and support process-driven activities.
MANAGER
SUBWAY®Restaurants
KAMLOOPS, BRITISH COLUMBIA
09.2018 - 10.2022
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Enhanced team morale and retention through recognition programs and career development opportunities.
- Streamlined communication channels, improving information flow and decision-making speed.
- Led a team of 12 employees, ensuring high productivity, and excellent customer service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Ensured compliance with all applicable laws, regulations, industry standards.
Education
2 YEAR DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS
THOMPSON RIVERS UNIVERSITY
KAMLOOPS,BC,CANADA12-2020
Bachelor of Computer Applications -
GNA-IMT
PHAGWARA04-2016
Skills
- Office administration
- Payroll administration
- Employee onboarding
- Compliance management
- Budget management
- Policy implementation
- Operational support
- Financial accounting
- Customer communication
- Customer satisfaction
- Team building
- Expense tracking
- Team bonding
References
References available upon request.
Languages
- English
- Hindi
- Punjabi
Preparedness
- Willing to get certifications as soon as possible as per company requirements
- Willing to relocate
Timeline
Assistant Office Manager
GS Property Services
03.2025 - Current
Customer Experience Manager
Scotiabank
01.2023 - 02.2024
MANAGER
SUBWAY®Restaurants
09.2018 - 10.2022
2 YEAR DIPLOMA IN BUSINESS ADMINISTRATION - BUSINESS
THOMPSON RIVERS UNIVERSITY
Bachelor of Computer Applications -
GNA-IMT