Nancy Cambridge

• Deliver support to medical staff in completion of patient paperwork.
• Verify patient insurance eligibility and enter patient information into system.
• Manage patient registration process, confirming data accuracy and completeness.
• Provide exceptional customer service to patients, answering questions and addressing concerns.
• Assist patients in filling out check-in and payment paperwork.
• Build and maintain positive working relationships with patients and staff.
• Greet and assist patients with check-in procedures.
• Answer phones, direct calls to appropriate party
• Incoming fax distribution
• Work with assigned Cardiologist/Nurse
• General office duties

As a Medical Record Specialist, being patient focused, a team player, skilled communicator and multitasker is essential

• Caring for patients and following HIPPA regulations
• Delegate release of information requests whether in person or via phone
• Process all transfer of care requests, deactivate accounts, send paper chart (if applicable) to storage through eClinical works
• Route all incoming electronic faxes to appropriate provider for approval or review
• Scan peer to peer records to appropriate chart
• Reconcile labs that did not interface electronically with provider orders
• Create orders for select diagnostic testing to meet Meaningful Use requirements
• Request records for provider review i.e.; hospital or specialist

• Greeted patients upon check in and check out in Great Works Family Practices' Open Access Walk in
• Pregistration
• Collected insurance information
• Updated demographics
• Scheduled follow up appointments, routine and diagnostic
• Managed Gastroenterology referrals for patients
• Routing office duties including telephone coverage in medical records

• Ensure every call is received with a smile, respect and understanding of patient and provider concerns
• Schedule diagnostic testing for Radiology, Breast Care, Cardiology, Sleep Lab, and Respiratory departments
• Ensure that all clinical information, patient demographics, ICD 10 and necessary insurance precertifications are obtained at time of scheduling
• Provided all testing instructions to providers and patients
• Scheduled for patient transportation
• Preregistration

• Documented messages and forwarded to correct individual.
• Responded to customer inquiries with patience and positivity to establish excellent first impression.
• Announced important information and emergency notifications over PA system.
• Answered calls on first ring and engaged customers with friendly, professional demeanor.
• Connected callers with appropriate professional, department, or business.
• Oversaw Hospital alarms, fire drills and Lifeline emergency calls for subscriber