Nancy Casto
Richwood,West Virginia
Summary
Energetic Office Manager equipped to support day-to-day operational functions and accomplish business goals. Blends advanced organizational, technical and business expertise to enhance workflows. Focused on attentively assisting office staff and customers and identifying opportunities for improvement.
Overview
26
26
years of professional experience
Work History
Office Manager
Laurel Creek Hardwoods
Richwood, West Virginia
05.2001 - Current
- Managed office operations for hardwoods sales, purchasing, and customer service teams.
- Coordinated invoices, billing, and payment records for Laurel Creek Hardwoods.
- Scheduled deliveries, appointments, and vendor communications across daily office workflows.
- Coordinated customer orders, invoices, and purchase documents at Laurel Creek Hardwoods.
- Processed accounts payable and receivable using QuickBooks-style bookkeeping systems.
- Scheduled deliveries, pickups, and vendor appointments for lumber operations.
- Answered customer calls and resolved service issues with professional communication.
- Tracked inventory, office supplies, and order status across hardwood workflows.
- Supported management with reports, filing systems, and administrative procedures.
- Monitored and organized invoices to ensure timely processing. and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Skills
- Accounts payable
- Accounts receivable
- QuickBooks management
- Invoice processing
- Inventory tracking
- Office administration
- Customer service
Timeline
Office Manager
Laurel Creek Hardwoods
05.2001 - Current