Nancy De Leon
Katy,TX
Summary
Dynamic server with extensive experience at Hotel Saint Augustine - Perseid, excelling in high-volume service and customer relationship management. Proven ability to enhance guest satisfaction through effective communication and cocktail preparation. Recognized for attention to detail and teamwork, consistently delivering exceptional dining experiences.
Overview
6
6
years of professional experience
Work History
Server
Hotel Saint Augustine - Perseid
Houston, Texas
10.2025 - Current
- Delivered exceptional service to over 100 daily customers, enhancing overall dining experience.
- Ensured customer satisfaction through attentive service and personalized assistance.
- Partnered with kitchen staff to accommodate special requests and dietary needs, improving guest satisfaction.
Server and Bartender
Doko
River Oaks, TX
01.2025 - 12.2025
- Demonstrated in-depth knowledge of sushi menu, including ingredients, allergens, and preparation techniques to provide tailored recommendations.
- Batched pre-measured ingredients to improve efficiency and consistency during peak times, including cocktail components, fresh garnishes, syrups, and infusions.
Server
Little's Oyster Bar
Houston, TX
05.2023 - 01.2025
- Delivered professional, efficient service to 100+ customers per shift, enhancing overall dining experience.
- Coordinated with culinary team and fellow servers to streamline workflow during shifts, meeting business demands and boosting customer satisfaction.
- Acquired in-depth food knowledge and understanding of menu items, including all drinks and specials, to effectively assist customers.
Server
Navy Blue & Bludorn
Houston, TX
11.2022 - 05.2023
- Provided exceptional customer service, enhancing guest satisfaction in high-volume dining environment.
- Monitored and replenished stock items in assigned area, ensuring neatness and timely availability for service.
- Attended daily pre-shift meetings to gather updates on service expectations.
Server and Bartender
JINYA Ramen Bar
08.2019 - 08.2021
- Ensured smooth operation of bar services in supervisor's absence, maintaining service standards and guest satisfaction.
- Adopted a personalized approach, engaging with regular guests and memorizing their usual orders.
- Adhered to alcohol handling, sanitation, and safety procedures while managing dating, labeling, and rotation of beverage items to ensure quality control.
Education
High School - Theater Arts Advancement
Cypress Lakes High School
Katy, TX05.2018
Bachelor of Science - Computer Engineering
Lone Star College
Cypress, TXSkills
- High-volume service
- Customer relationship management
- Team collaboration
- Problem solving
- Attention to detail
- Wine service
- Tableside etiquette
- Food and beverage pairings
Timeline
Server
Hotel Saint Augustine - Perseid
10.2025 - Current
Server and Bartender
Doko
01.2025 - 12.2025
Server
Little's Oyster Bar
05.2023 - 01.2025
Server
Navy Blue & Bludorn
11.2022 - 05.2023
Server and Bartender
JINYA Ramen Bar
08.2019 - 08.2021
High School - Theater Arts Advancement
Cypress Lakes High School
Bachelor of Science - Computer Engineering
Lone Star College