Nancy Holland
Fredericktown,MO
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service excellence and cash handling. Proven ability to build customer loyalty through effective communication and empathy. Recognized for training new employees and enhancing team performance, ensuring a positive shopping experience and operational efficiency.
Overview
10
10
years of professional experience
Work History
Cashier
Walmart
Fredericktown, MO
02.2022 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked longer shifts when needed due to higher customer demand or employee call-offs to help meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Helped train new employees on the registers and front end operations.
Front End Team Lead
Walmart
Fredericktown, MO
07.2020 - 02.2022
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Cashier
Walmart
Fredericktown, MO
05.2015 - 07.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked longer or extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma -
Memorial High School
Manchester, NHSkills
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Customer service excellence
- Cash handling and management
- Customer relations
- Professionalism and courtesy
Timeline
Cashier
Walmart
02.2022 - 03.2025
Front End Team Lead
Walmart
07.2020 - 02.2022
Cashier
Walmart
05.2015 - 07.2020
High School Diploma -
Memorial High School