Nancy Kaina
Summary
I am a college student going online for the next semester, which is allowing me to have open availability. Skilled in providing high-quality service in fast-paced restaurant environments. Possess strong knowledge of food and beverage menus, with demonstrated ability to manage multiple tables and food running efficiently. Skilled in customer relationship management, problem-solving, and teamwork. Previous roles have resulted in improved customer satisfaction ratings and creating regular customers.
Overview
3
3
years of professional experience
Work History
Restaurant Server
Buffalo Wild Wings
Chico
06.2025 - Current
- Selected for QSC inspection (2026) as primary server and scored a 96.7 for front of house
- Trained hosts and servers on service standards
- Hostess, Server, Certified Trainer, and Expo
Sales Associate
Journeys Shoe Store
Chico
01.2025 - 07.2025
- Identified customer interests to upsell additional items, increasing overall sales and customer satisfaction.
- Guided customers in selecting footwear and accessories for specific occasions, enhancing their shopping experience.
- Processed transactions accurately using point-of-sale system.
Cashier and ride attendant
Scandia Family Fun Center
Sacramento
06.2024 - 08.2024
- As a cashier, I managed customer orders and prepared them to their specifications.
- Operated amusement rides while ensuring passenger safety and compliance with regulations.
- Cleaned arcade, restocked snack bar, and organized party rooms while ensuring positive experiences for guests still in the park.
Office Assistant
Pipe Smith Plumbing
Wailuku
06.2023 - 08.2023
- Managed daily office tasks and organized filing systems to enhance operational efficiency.
- Coordinated appointment scheduling for plumbing services and consultations to ensure timely service delivery.
- Handled incoming calls and informed clients about services to support customer engagement.
Education
Certified -
Alcoholic Beverage Control
06-2028
Some College (No Degree) - Public Health Service And Administration
Chico State
Chico05-2028
California Food Handlers -
State Food Safety
07-2027
High School Diploma -
Foothill High School
Sacramento05-2024
Skills
- Sales techniques
- Conflict resolution
- Training and development
- Customer service
Timeline
Restaurant Server
Buffalo Wild Wings
06.2025 - Current
Sales Associate
Journeys Shoe Store
01.2025 - 07.2025
Cashier and ride attendant
Scandia Family Fun Center
06.2024 - 08.2024
Office Assistant
Pipe Smith Plumbing
06.2023 - 08.2023
Certified -
Alcoholic Beverage Control
Some College (No Degree) - Public Health Service And Administration
Chico State
California Food Handlers -
State Food Safety
High School Diploma -
Foothill High School