Nancy Luer
Eau Claire
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Prior to my sales coordinator position in Chicago, Il the owners of the company contracted to have all the candidates take a sales proficiency test and I scored the highest out of all the candidates, so I feel I bring a very unique and well rounded background to the Sales Director Position.
Overview
39
39
years of professional experience
Work History
Concierge
Sonida Senior Living
Eau Claire, WI
02.2026 - Current
- Assisted residents with daily activities, enhancing their overall experience and satisfaction.
- Coordinated transportation services for residents to appointments and events, ensuring timely arrivals.
- Provided information about community resources and activities, promoting resident engagement.
- Supported administrative tasks, including managing schedules and maintaining records efficiently.
Head of Custodial and Maintenance
Boy and GIrls Club of The Greater Chippewa Valley
Eau Claire, WI
10.2020 - Current
- ensure timely completion of facility repairs and improvements.
- Develop and implement preventive maintenance schedules for equipment and facilities.
- Oversee inventory management for maintenance supplies, optimizing stock levels.
- Coordinate emergency repair efforts to minimize facility downtime and maintain safety standards.
- work closely with contractor to ensure renovated areas are completed in a timely manner
Customer Service Representative
Xcel Energy
Eau Claire, WI
07.2012 - 11.2026
- Resolved customer inquiries and issues efficiently to enhance satisfaction and loyalty.
- Managed high-volume call center operations while adhering to service level agreements.
- Trained new staff on company policies, customer service protocols, and software systems.
- Streamlined processes for order management, improving response times and accuracy.
Operations Supervisor for Facilities Management
University of Minnesota
Minneapolis, MN
11.1994 - 05.2006
- Supervised daily operations, ensuring efficient workflow among staff and adherence to university policies.
- Coordinated training programs for new employees, enhancing operational effectiveness and knowledge retention.
- Developed and implemented process improvements, resulting in streamlined procedures across multiple departments.
- Monitored inventory levels and procurement processes, optimizing resource allocation and reducing waste.
- Worked as a liason on several large construction projects
- Worked closely with customers to ensure operational needs were met.
Assistant Director of Hskp Set-Up
Minneapolis Convention Center
Minneapolis, MN
11.1990 - 11.1992
- Led strategic planning initiatives to enhance operational efficiency and event execution.
- Coordinated cross-departmental collaboration with Sales Dept., Event Coordinators, and Catering to optimize resource allocation and service delivery.
- Worked closely with clients and attendees to ensure events were a success which led to satisfied customers and repeat business.
- Developed a hands-on training program for staff, fostering a culture of continuous improvement and professional growth.
Sales Coordinator
Continental Glass and Plastic Co
Chicago, Il
01.1988 - 11.1990
- Assisted the Owner and Vice President in servicing the companies three main accounts.
- Worked with customers to discuss business ideas and products they were selling to customize their order, also worked with manufacturers to schedule runs and timely deliveries.
- Coordinated sales efforts to streamline communication between departments and enhance operational efficiency.
Education
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin Stout
Menomonie, WI12-1986
No Degree - Business Administration
University of Wisconsin Eau Claire
Eau Claire, WI 5470105-1983
High School Diploma -
Colfax Hight School
Colfax, WI 5473005-1982
Skills
- Customer service
- Sales
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Hospitality service expertise
- Excellent communication
- Event and party planning
Timeline
Concierge
Sonida Senior Living
02.2026 - Current
Head of Custodial and Maintenance
Boy and GIrls Club of The Greater Chippewa Valley
10.2020 - Current
Customer Service Representative
Xcel Energy
07.2012 - 11.2026
Operations Supervisor for Facilities Management
University of Minnesota
11.1994 - 05.2006
Assistant Director of Hskp Set-Up
Minneapolis Convention Center
11.1990 - 11.1992
Sales Coordinator
Continental Glass and Plastic Co
01.1988 - 11.1990
Bachelor of Science - Hotel And Restaurant Management
University of Wisconsin Stout
No Degree - Business Administration
University of Wisconsin Eau Claire
High School Diploma -
Colfax Hight School