Nancy Magdaleno
Riverside,CA
Summary
Dynamic sales and marketing professional with a proven track record of driving revenue growth and executing strategic marketing initiatives. Expertise in fostering collaborative team environments while consistently surpassing target goals. Recognized for adaptive planning skills and the ability to leverage market insights to maximize impact. Committed to contributing knowledge, creativity, and determination within a forward-thinking organization that values innovation and results.
Overview
23
23
years of professional experience
Work History
Director of Sales
Econo Air
Brea, CA
08.2010 - Current
- Processing leads incoming and tracking.
- Setting up appointments based on customers availability, our sales staff schedule and routing demographics.
- Assigning appointments to Comfort Advisors based on closing ration, availability, seniority, and demographics.
- Emailed sales appointments to every Comfort Advisor and training or other company events on a daily basis.
- Kept records of schedule for 7 Comfort Advisors i.e. times, dates, quoted/sold outcome, follow-up, install dates, etc.
- Set up interviews for Lead Generators and Comfort Advisors.
- Tracking leads, by Lead Generator (10), location of event/store, type of lead, outcome of lead, etc.
- Processed spiffs based on sales amount for Lead Generators bi-weekly.
- Audit our Costco locations for quality control purposes.
- Held bi-weekly meetings with Lead Generators
- Schedules for Lead Generators on weekly basis
- Coordinated evens or roadshows with Costco and other venues to generate more business.
- Customer service with our clients regarding payments, scheduling estimates, answering questions regarding their quote, following up on future work, permits and cash cards etc.
- Was back up for our install department Manager when on vacation or sick. Consisted of assigning jobs, crew members, processing proper paperwork, call back line for our crew members and so much more.
- Processed all of our financing with 6 different companies, paperwork, getting clients approved, figuring our best payment options short of long term, etc.
- Submitted all Costco payments and paperwork to Costco and Lennox for payment or reimbursement.
- Credit card processing
- On-Call dispatcher 1-2x per month weekends and evenings.
- Increased sales from $2.8M to $4.6M with less staff.
Office Manager
KC’s 23 ½ Hour Plumbing Service
Orange, CA
01.2003 - 07.2010
- Payroll: Salary, Hourly, and Commission. Payroll taxes: Monthly, Quarterly and Annual.
- Accounts Payable/Receivable – Credit Card Processing
- QuickBooks II Certified: Reconciliation, Reports, Collections/letters, etc.
- Dispatcher: Up to 10 employees schedule appointments, Answer Phones during business hours and after for emergency calls.
- Customer Service: Excellent customer service, quality control and customer satisfaction.
- Human Resources: Company Regulations, New Law/code Training, Paid Holidays, Schedule Changes, and Employee Records/forms.
- Office maintenance. Office purchasing.
- Phone Sales, Product Knowledge.
- Data Entry: All invoices, material list and income get processed.
- Design/Print brochures, cards, and flyers for new product knowledge, customer mail-cuts, customer awareness.
- Purchase products from in and out of state vendors.
- Copy/Fax/Print/Scan Machines
- File, organize, and re-arrange office and materials/posters
Plumbing Sales Representative
The Home Depot
Stanton, CA
06.2006 - 02.2008
- Extreme face-to-face customer service.
- Product knowledge and information.
- Restock merchandise, pull orders and help disabled customers with merchandise around the entire store.
- Bilingual: English/Spanish always useful when dealing with retail.
- Understand some and currently learning all sales reports and data.
- Accountable for every customer in our aisles.
- Computer skills: Check stock, Check orders and delivery date, Check other store’s stock. Markdown merchandise.
- Completely finish all merchandise returns or restock.
Education
Certificate -
ROP
Orange, CA01.2005
Vocational - Transportation
Transportation Communication Union
San Jose, CA01.2003
Associate of Arts -
DeAnza College
Cupertino, CA01.2002
High School Diploma -
San Diego Job Corps
Imperial Beach, CA01.2001
Skills
- Sales training and leadership
- Revenue growth
- Sales funnel management
- Sales team training
- Deal closing
- Pipeline development
- Sales process optimization
- Sales team motivation
- Sales software proficiency
- Sales reporting
- Sales leadership and training
- Decision-making
- Sales tracking
- Goal setting and achievement
- Performance evaluations
- Review of contracts
Languages
English
Timeline
Director of Sales
Econo Air
08.2010 - Current
Plumbing Sales Representative
The Home Depot
06.2006 - 02.2008
Office Manager
KC’s 23 ½ Hour Plumbing Service
01.2003 - 07.2010
Certificate -
ROP
Vocational - Transportation
Transportation Communication Union
Associate of Arts -
DeAnza College
High School Diploma -
San Diego Job Corps