Nancy Mercado
Melbourne
Summary
Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.
Detail-oriented and organized Property Manager effective at managing personnel, property, and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Property Manager/ Housekeeping supervisor position. Ready to help team achieve company goals.
Overview
14
14
years of professional experience
Work History
Property Manager
Atlantic Inn
Indialantic, FL
06.2024 - Current
- Managed daily operations to ensure high occupancy rates and tenant satisfaction.
- Oversaw maintenance schedules and vendor relationships to enhance property conditions.
- Developed and implemented marketing strategies to attract prospective tenants.
- Conducted regular property inspections to identify improvement opportunities and compliance issues.
- Trained and mentored staff on customer service standards and operational procedures.
- Resolved tenant concerns promptly, fostering positive community relations and retention rates.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
- Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
- Delivered emergency 24-hour on-call service for tenants on building issues.
Homemaker
Homemaker Self
Melbourne, FL
03.2016 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Housekeeping Supervisor
International Palms Resort & Conference Center Cocoa Beach Fl
Cocoa, FL
01.2012 - 01.2016
- Supervised daily housekeeping operations ensuring cleanliness standards were consistently met.
- Trained and mentored staff on effective cleaning techniques and safety protocols.
- Conducted regular inspections to maintain high-quality service and operational efficiency.
- Developed and implemented inventory management processes for cleaning supplies and equipment.
- Collaborated with other departments to ensure seamless communication and operations across the resort.
- Resolved guest complaints promptly, enhancing overall satisfaction with housekeeping services.
- Coordinated scheduling to optimize workforce efficiency while minimizing labor costs.
Education
High School Diploma -
Chadsey
Detroit, MISkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Occupancy management
- Maintenance scheduling
- Tenant and eviction laws
- Adaptable
- Clear communication
- Customer relations
- Work order monitoring
- Critical thinking
- Client relations
- Grounds and facility inspection
- Maintenance management
- Codes compliance
- Staff management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Property Manager
Atlantic Inn
06.2024 - Current
Homemaker
Homemaker Self
03.2016 - 05.2024
Housekeeping Supervisor
International Palms Resort & Conference Center Cocoa Beach Fl
01.2012 - 01.2016
High School Diploma -
Chadsey