Nathalia Reyes
Butterfly LCSW
Central Islip,NY
1
Language
5
years of professional experience
Detail-oriented professional with experience in customer service, team collaboration and the medical field. Skilled in managing multi-line phone systems and scheduling appointments, ensuring efficient operations and superior patient experiences amongst multiple forms of medical care.
Work History
Front Desk Receptionist
7 Months- Greeted and assisted clients with professionalism, ensuring a welcoming atmosphere.
- Managed multi-line phone system, directing calls to appropriate staff efficiently.
- Scheduled appointments using electronic health record (EHR) software, optimizing client flow.
- Maintained organized front desk area, enhancing operational efficiency and accessibility of materials.
- Collected and managed confidential client information in compliance with HIPAA regulations.
- Coordinated communication between therapists and clients, streamlining appointment confirmations and reminders.
- Collected room deposits, fees, and payments.
- Organized and maintained files and records to ensure up-to-date documentation.
Physical Therapy Aide
1 Year 9 Months- Assisted therapists in administering therapeutic exercises and treatments to enhance patient recovery.
- Prepared and set up equipment for therapy sessions, facilitating efficient patient care delivery.
- Maintained cleanliness and organization of treatment areas to ensure a safe environment for patients.
- Collaborated with team members to optimize workflow processes and improve patient service delivery.
- Maintained supply inventory by placing orders when supplies ran low.
- Enforced safety procedures with all patients.
Surgical Coordinator
1 Year 1 Month- Coordinated surgical schedules and patient appointments to optimize operational efficiency.
- Managed pre-operative and post-operative patient communications to enhance care continuity.
- Developed and maintained comprehensive records for surgical cases, ensuring accurate documentation.
- Streamlined patient intake processes, improving overall workflow within the surgical department.
- Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
Medical Scribe
1 Year 3 Months- Documented patient encounters, ensuring accurate and timely entry into electronic health records.
- Assisted healthcare providers by transcribing medical dictations and notes during patient visits.
- Collaborated with medical staff to streamline documentation processes and improve workflow efficiency.
- Reviewed patient histories to support clinicians in developing comprehensive treatment plans.
- Maintained confidentiality of sensitive patient information in compliance with HIPAA regulations.
Education
High School Diploma
Skills
HIPAA and confidentiality
Scheduling
Data entry
Telephone etiquette
Payment processing
Cash handling
Office organization
Time management
Team collaboration
Bilingual in Spanish
Listening skills
Verbal communication
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Receptionist
Butterfly LCSW
03.2026 - CurrentRead More
Physical Therapy Aide
All Island Chiropractic & Physical Therapy Care
05.2024 - 02.2026Read More
Surgical Coordinator
Community Medical Wellness
02.2023 - 03.2024Read More
Medical Scribe
Community Medical Wellness
11.2021 - 02.2023Read More
Brentwood High School
High School Diploma
Read More