Nancy Walker-Rodriguez

• Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
• Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
• Conducted regular evaluations of care plan effectiveness, making necessary adjustments based on feedback from patients and providers.
• Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
• Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
• Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
• Improved communication among healthcare providers, streamlining the coordination of services for patients.
• Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
• Provided emotional support for patients and families during difficult times, fostering resilience and coping skills.
• Facilitated appointments and transportation for patients, streamlining access to essential medical services.
• Advocated for patients during care team discussions, ensuring their preferences and needs were prioritized.
• Coordinated with external healthcare services to arrange necessary patient treatments, ensuring continuity of care.
• Streamlined referral process to specialists, reducing wait times for critical treatments.
• Facilitated multi-disciplinary team meetings to ensure comprehensive care plans, enhancing patient outcomes.
• Monitored patient progress through regular check-ins, adjusting care plans to meet evolving needs.
• Implemented patient follow-up procedures to monitor treatment progress and adjust care plans as needed.
• Collaborated with social services to connect patients with resources for housing, nutrition, and financial assistance, improving their overall wellbeing.
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
• Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
• Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
• Enhanced public awareness of case management services through community outreach events, increasing access for underserved populations.

• Interviewed children, members of families, medical personnel and law enforcement to gain valuable information for each case.
• Conducted in-depth assessments to determine if children were safe from harm and abuse at home.
• Devised and implemented safety plans for children suspected as victims of abuse or neglect.
• Remained objective in handling each case, especially when children and families were in high-stress situations.
• Documented all relevant information by filling out forms and completing case reports.
• Interviewed individuals and families to assess needs and provide informational resources.
• Collaborated with community program leaders and advocates to make resources accessible to those in need.
• Completed home welfare checks to align with state and program guidelines.
• Reported child abuse in accordance with legal standards of mandatory reporters.
• Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.

● Provided compassionate care and ensured patient comfort through exceptional clinical skills, calm and gentle approach and positive rapport development.

● Accurately recorded treatment information in patient records.
● Conducted interviews with patients to discuss their health history, objectives and concerns.

● Explained treatment options to patients and helped them determine their best option.

● Directed patient care by organizing schedules and day-to-day activities for 4 employees.

● Educated patients on their dental benefits and coordinated proper payment with insurance companies.

● Reviewed and solved account and billing discrepancies.
● Laid out potential payment plans for patients.
● Completed patient paperwork and scanned into

Eaglesoft system.

● Confirmed patient insurance benefits and checked claim

statuses.

● Performed general office duties, including answering multi-line phones, scheduled, rescheduled and handled cancelled appointments for patients and greeting the public.

● Organized referrals to other medical specialists

● Regularly attended dental society and treatment team meetings and in-service training's to continuously learn about best practices.

● Successfully completed OSHA, ADA and HIPAA compliance training's.

● Maintained proper universal precautions and infection control procedures at all times.

• Provided personal counseling services and support to students and families.
• Interviewed a variety of people in often-stressful situations involving students with diverse socio-economic backgrounds, temperaments, and mental capabilities.
• Assisted in interviewing students and placement into several in school groups.
• Participated in chaperoning groups of students to UC Davis, and Sacramento State.
• Recognized factors causing reaction or changes in student's condition or behavior; assess undefined and complex problems; identify immediate and potential risk of children and/or adults in abusive family situations and other living situations.
• Determined when to involve law enforcement and Child Protective Services in cases, and take action to report situations.
• Made referrals to other community resources, support groups, and social service agencies as appropriate.
• Assisted in developing, preparing, and implementing intervention plans.
• Prepared appropriate case files and documentation including the recording of relevant information.
• Assisted in controlling angry or combative students
• Worked in stressful, emotional, and confrontational situations; respond appropriately in crisis situations.
• Dealt effectively with students of various ages and socio-economic and cultural groups including those with physical and/or emotional problems.
• Participated as a member of a multi-disciplinary service team; Participate in IEP and 504 meetings.
• Establish and maintain professional relationships with students, parents, and staff.
• Worked and prioritize projects in a dynamic environment.
• Analyzed situations accurately and adopt an effective course of action.
• Worked independently.