Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Naomi Brookin

Atlanta ,GA

Summary

Dynamic and results-driven professional with extensive experience in the fast-food industry, notably as General Manager at Wendy's. Proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in cash handling and inventory management, with a strong commitment to safety and operational excellence.

Overview

3
3
years of professional experience

Work History

Crew Member

Burlington
08.2023 - 08.2024
  • Provided exceptional customer service by responding to inquiries and assisting with product selections.
  • Operated cash registers efficiently, ensuring accurate transactions and effective handling of payments.
  • Maintained cleanliness and organization of store displays, enhancing overall shopping experience for customers.
  • Assisted in inventory management, including stocking shelves and conducting regular stock checks.

Team Member

Popeyes
02.2023 - 07.2023
  • Delivered exceptional customer service by promptly addressing inquiries and ensuring satisfaction.
  • Operated kitchen equipment safely while preparing food items according to established recipes.
  • Maintained cleanliness and organization of workstations, adhering to health and safety standards.
  • Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.

Shift Manager

Wendy's
02.2022 - 09.2022
  • Supervised daily operations to ensure efficiency and compliance with company standards.
  • Trained and mentored team members on customer service protocols and food safety practices.
  • Managed inventory levels, ensuring timely restocking of supplies to meet demand.
  • Implemented scheduling strategies to optimize labor costs while maintaining service levels.

General Manager

Wendy's
03.2021 - 12.2021
  • Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
  • Led team in delivering exceptional customer service, fostering a positive dining experience.
  • Implemented training programs for staff, enhancing performance and operational efficiency.
  • Analyzed sales data to identify trends and optimize menu offerings for increased profitability.

Education

Salem High School
Conyers, GA
05.2020

Skills

  • Customer service
  • Teamwork and collaboration
  • Multitasking and organization
  • Time management
  • Problem-solving
  • Clear communication
  • Cash handling
  • Cleaning
  • Attention to detail
  • Customer engagement
  • Cleaning and sanitizing
  • Flexible schedule
  • Safe food handling
  • Integrity and honesty
  • Basic math
  • Initiative and Self-motivation

Languages

English
Professional Working

Timeline

Crew Member

Burlington
08.2023 - 08.2024

Team Member

Popeyes
02.2023 - 07.2023

Shift Manager

Wendy's
02.2022 - 09.2022

General Manager

Wendy's
03.2021 - 12.2021

Salem High School

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Naomi Brookin