NAOMI ESPINAL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Santander Bank Us
07.2020 - 06.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained compliance with bank policies, conducting thorough verification of client information.
- Contributed to risk management efforts, diligently monitoring transactions for suspicious activity.
- Educated customers on digital banking options available at the bank, promoting self-service features when applicable.
- Educated customers on features and benefits of banking products and services.
- Opened, closed, and updated accounts for customers.
- Educated customers on online banking and mobile banking applications.
Package Handler
FedEx
09.2019 - 02.2020
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
Cashier
Fine Fare Supermarket
06.2018 - 09.2018
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Dispatcher
Los Tios Taxi
10.2017 - 07.2018
- Call Costumers When Their Taxi Arrived Outside Their House
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Administrative Assistant
Vimar Multi-Service
05.2015 - 06.2018
- Transfer Money To Foreign Countries
- Perform Bill Payments Transactions For Clients
- Train New Tellers On The Money Transferring System And Help Facilitate Theirs On The Boarding Process
- Translate Legal Documents
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Walter G'o Connell High School
Copiague, Ny2018
Wilson Technological Center
Dix Hills, Ny2018
Long Island School Of Nursing
Deer Park, Ny2018
Skills
- Spanish Fluency
- Fast Paste Worker
- Claim Appeals
- HIPAA
- Patient preparation
- Call Center Operations
- Technical Support
- Office Administration
- Telephone Etiquette
- Money Transfers
- Taxation Understanding
- Empathy and Patience
Certification
- Certified Phlebotomist
Timeline
Customer Service Representative
Santander Bank Us
07.2020 - 06.2023
Package Handler
FedEx
09.2019 - 02.2020
Cashier
Fine Fare Supermarket
06.2018 - 09.2018
Dispatcher
Los Tios Taxi
10.2017 - 07.2018
Administrative Assistant
Vimar Multi-Service
05.2015 - 06.2018
Walter G'o Connell High School
Wilson Technological Center
Long Island School Of Nursing
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