Naomi Lozoya
Huntsville
Summary
Committed employee with a solid foundation in customer service and relationship building. Experienced in training new staff, enhancing team efficiency, and promoting informed decision-making among clients. Ready to leverage expertise to drive operational excellence.
Overview
1
1
Language
7
7
years of professional experience
Work History
Teller II
First Financial Bank
Huntsville, TX
02.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Assisted clients with account inquiries and resolved issues promptly to enhance customer satisfaction.
- Maintained cash drawer integrity through regular audits and reconciliations, minimizing discrepancies.
- Trained new tellers on bank procedures and systems, promoting a smooth onboarding experience.
- Educated customers on banking products and services, fostering informed decision-making.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
Instructional Assistant
Samuel Walker Houston Elementary
Huntsville, TX
01.2020 - 02.2023
- Facilitated individualized learning plans to enhance student engagement and academic performance.
- Collaborated with educators to implement effective teaching strategies and interventions for diverse learners.
- Monitored student progress, providing feedback to teachers on individual and group performance trends.
- Supported instructional delivery by assisting teachers with lesson preparation and classroom management.
- Led small group sessions to reinforce key concepts, improving student understanding and retention of material.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Assisted teachers in developing differentiated instructional strategies, resulting in improved student outcomes.
Education
High School Diploma -
Huntsville High School
Huntsville, TxSkills
- Exceptional customer service
- Customer relationship building
- Relationship building and management
- Excellent time management skills
- Cash handling
- Stress tolerance
- Problem-solving
- Client relationship management
- Professionalism and courtesy
Languages
Spanish
Professional Working
Timeline
Teller II
First Financial Bank
02.2023 - Current
Instructional Assistant
Samuel Walker Houston Elementary
01.2020 - 02.2023
High School Diploma -
Huntsville High School