Naomi Martinez
Frisco
Overview
4
4
years of professional experience
1
1
Certification
Work History
Shift Leader
Hyvee Market Grill
Marshalltown, IA
01.2022 - 04.2023
- Supervised daily operations, ensuring adherence to company policies and safety standards.
- Trained and mentored staff, enhancing team performance and encouraging skill development.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Collaborated with management on strategic initiatives to enhance overall operational effectiveness.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Resolved customer complaints swiftly, maintaining high levels of satisfaction and loyalty.
Sales Associate
Banter by Piercing Pagoda
Frisco, TX
02.2024 - Current
- Addressed customer inquiries and resolved issues promptly, ensuring satisfaction.
- Participated in inventory management tasks, including restocking and product counts.
- Provided training support for new associates on store policies and procedures.
- Managed returns, exchanges and refunds in accordance with store policy.bod
- Performed body piercings using sterile techniques and equipment, ensuring client safety and comfort.
- Educated clients on aftercare procedures to promote healing and minimize complications.
- Maintained clean and organized workstations in compliance with health regulations and best practices.
- Managed inventory of supplies, ensuring availability of high-quality jewelry and sterilization materials.
- Provided exceptional customer service, addressing inquiries and concerns to enhance client satisfaction.
- Polished and sterilized all tools and equipment with an autoclave, ensuring a safe environment for clients.
- Managed appointment scheduling efficiently while accommodating walk-ins when possible
- Developed strong rapport with clients through clear communication and a friendly demeanor, building a loyal customer base.
Sales Associate
Icing By Claire's
Frisco, TX
05.2023 - 01.2025
- Assisted customers in selecting merchandise, enhancing overall shopping experience.
- Maintained knowledge of current promotions and sales to inform customer decisions.
- Operated point-of-sale system for accurate transaction processing and cash handling.
- Organized merchandise displays to maximize visual appeal and facilitate sales.
- Collaborated with team members to achieve daily sales targets and store goals.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Educated clients on aftercare procedures to promote healing and minimize complications.
- Assisted in maintaining a sterile environment by regularly sanitizing tools and workspaces.
Front Desk/Host
Dave & Buster's
Frisco, TX
11.2023 - 04.2024
- Managed guest check-in and check-out processes efficiently.
- Provided exceptional customer service, resolving inquiries and concerns promptly.
- Coordinated with kitchen and gaming areas to ensure seamless guest experiences.
- Maintained knowledge of promotions and events to inform guests effectively.
- Assisted in training new hosts on customer service standards and operational procedures.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Education
High School Diploma -
Marshalltown Learning Academy
Marshalltown, IANo Degree - Sociology
Marshalltown Community
Marshalltown, IA08-2023
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Certification
- Certified Blood Borne Pathogen, Banter
- Certification for Certain Needle Piercings : Lobe, Helix, Conch, Flat, Nostril
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Banter by Piercing Pagoda
02.2024 - Current
Front Desk/Host
Dave & Buster's
11.2023 - 04.2024
Sales Associate
Icing By Claire's
05.2023 - 01.2025
Shift Leader
Hyvee Market Grill
01.2022 - 04.2023
High School Diploma -
Marshalltown Learning Academy
No Degree - Sociology
Marshalltown Community