Naomi Slocum
Springfield
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
3
3
years of professional experience
2023
2023
years of post-secondary education
Work History
Shift Lead
Biggby
Battle Creek
11.2022 - Current
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Trained and mentored team members on beverage preparation and customer service standards.
- Managed inventory by tracking product levels and placing orders as needed.
- Handled customer inquiries and resolved complaints to enhance the service experience.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Completed opening and closing duties to facilitate business operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Provided guidance and support to other team members as needed.
- Handled cash register transactions accurately while providing excellent customer service.
- Responded to customer inquiries and complaints in a professional manner.
- Managed store operations during absence of Store Manager or Assistant Manager.
- Resolved customer complaints and reported issues to senior management.
- Supervised staff during shift changes and ensured transition went smoothly.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Monitored employee performance and provided feedback on areas for improvement.
- Performed administrative tasks including filing documents, data entry.
- Taught staff upselling techniques to meet revenue targets.
- Analyzed customer buying patterns to identify trends in sales activity.
- Supervised and led employees to maintain productivity and customer service levels.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Handled emergency situations with composure and in accordance with company guidelines.
Education
High School Diploma
Mendon, MISkills
- Beverage preparation
- Customer service
- Staff training
- Cash handling
- Quality control
- Team leadership
- Conflict resolution
- Effective communication
- Problem solving
- Performance monitoring
- Shift leadership
- Employee training
- Team motivation
- Performance improvement
- Sales proficiency
- Coaching and mentoring
- Employee evaluation
- Decision-making capacity
- Shift checklists
- Role modeling
- Technical support
- Verbal and written communication
Timeline
Shift Lead
Biggby
11.2022 - Current
High School Diploma