NAOMI WILLIAMS
Tulsa
Summary
Server with a proven track record of enhancing customer satisfaction through effective upselling techniques and conflict resolution skills. Demonstrates exceptional time management and team collaboration abilities, consistently boosting average check values and optimizing restaurant capacity. Enthusiastic about leveraging strong order accuracy and customer engagement skills to contribute to a dynamic dining environment.
Overview
3
3
years of professional experience
Work History
Server
Olive Garden
09.2024 - Current
- Maintained meticulous attention to detail in order accuracy and presentation
- Ensured compliance with food safety standards, promoting a safe dining environment
- Fostered strong teamwork with kitchen staff, optimizing order fulfillment
- Assisted in training new servers, improving overall team performance
- Consistently upsold menu items, boosting average check values
- Implemented efficient table turnover strategies, maximizing restaurant capacity
- Helped find staffing to ensure a strong team, creating a strong work environment for the brand new location
- Adapted swiftly to changing customer needs, ensuring guest satisfaction
- Resolved conflicts diplomatically, maintaining a positive dining atmosphere
Dental Assistant
Children's Dental Health Center
01.2024 - 08.2024
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Server
Bricktown Brewery
02.2024 - 08.2024
- Maximized sales through effective upselling techniques, consistently meeting and exceeding daily revenue targets as a server at Bricktown Brewery
- Maintained accurate order records, ensured timely food delivery, and adhered to strict food safety protocols in a fast-paced brewery environment
Server
Cracker Barrel
08.2022 - 02.2024
- Provided efficient service, enhancing customer satisfaction and boosting repeat patronage
- Managed high-volume orders, ensuring timely delivery and minimizing customer wait times
- Resolved customer issues promptly, maintaining a positive dining experience
- Contributed to team goals by supporting colleagues during peak hours
Education
Dental Assisting Permit -
Tulsa Technology Center
Tulsa05.2024
High School Deploma -
Homeschool
Home05.2023
Skills
- Upselling Techniques
- Conflict Resolution
- Team Collaboration
- Customer Engagement
- Time Management
- Order Accuracy
Timeline
Server
Olive Garden
09.2024 - Current
Server
Bricktown Brewery
02.2024 - 08.2024
Dental Assistant
Children's Dental Health Center
01.2024 - 08.2024
Server
Cracker Barrel
08.2022 - 02.2024
Dental Assisting Permit -
Tulsa Technology Center
High School Deploma -
Homeschool
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