Naomi Zaragoza
Anaheim,CA
Summary
Detail-oriented Customer Service with more than five years of experience. Dependable self-starter with motivation to complete tasks in a timely and acute matter. Excellent Interpersonal skills.
Overview
11
11
years of professional experience
Work History
Admissions Representative
Hoag Memorial Hospital Presbyterian
07.2022 - Current
- Coordinated patient scheduling, check-in, check-out, and billing payments to enhance patient flow.
- Verified patients' coverage through correspondence with insurance companies to ensure accurate billing.
- Verified patient insurance details for accuracy, demographics and health history to keep information current.
- Organized charts and reports to streamline office operations and support patient care.
- Transcribed phone messages and relayed to appropriate personnel.
- Maintained a tidy waiting room by organizing magazines and cleaning surfaces and organized by stacking magazines, removing trash and cleaning glass.
Surgery Scheduling Coordinator
United Surgery Center
08.2018 - 07.2021
- Verified insurance coverage and obtained pre-authorizations and benefits to facilitate patient access to necessary procedures.
- Carried out front office duties utilizing data entry skills in the framework of medical database.
- Educated patients about surgeries and provided treatment plan documentation.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Checked patients in and out, efficiently collecting payments to streamline the billing process.
- Updated and verified patient records to ensure accuracy before triage.
Front and Back Office Medical Assistant
Orange County Heart Institute
02.2016 - 08.2018
- Verified patient insurance, demographics, and health history to ensure accurate and up-to-date records.
- Maintained current and accurate medical records for patients.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Operated multi-line phone system and greeted patients with professionalism to enhance patient experience.
- Completed patient referrals to other medical specialists.
- Recorded vital signs and health history for patients in clinical and hospital settings to support effective patient care.
Education
Medical Assistant -
American Career College
Anaheim, CASkills
- Insurance Verification
- Patient Record Management
- Schedule management
- Data entry
- Front Office Operations
- Current Medical Assistant Certification
- BLS Certified
- Customer Service
- Medical billing
- ICD-10, CPT, HCPCS
Timeline
Admissions Representative
Hoag Memorial Hospital Presbyterian
07.2022 - Current
Surgery Scheduling Coordinator
United Surgery Center
08.2018 - 07.2021
Front and Back Office Medical Assistant
Orange County Heart Institute
02.2016 - 08.2018
Medical Assistant -
American Career College