NAOMY MUNOZ
Summary
Detail-oriented Front Desk Coordinator skilled in managing patient records and appointment scheduling while ensuring HIPAA compliance. Facilitates effective communication across teams to enhance healthcare experiences. Seeking a long-term role to leverage expertise and contribute to organizational success. Fluent in Spanish.
Overview
1
1
year of professional experience
Work History
Lead Front Desk Coordinator
Goodnite sleep solution
Redlands
08.2025 - Current
- Coordinated appointment scheduling for sleep consultations and follow-up visits, ensuring optimal patient flow and timely access to care.
- Collaborated with team members to enhance guest experience and service quality.
- Ensured compliance with company policies regarding safety protocols.
- Verified insurance coverage for patient procedures and services.
- Maintained accurate patient records using electronic health record systems.
- Assisted healthcare staff with retrieving necessary patient files efficiently.
- Handled insurance verification and authorization for CPAP equipment coverage, facilitating seamless access to necessary medical equipment for patients.
- Provided technical support to patients regarding troubleshooting CPAP devices.
- Provided customer service support to patients regarding their CPAP needs.
- Maintained confidentiality of patient information in accordance with HIPAA guidelines.
- Read through patient health data, histories, physician diagnoses and treatments to gain understanding for coding purposes.
- Reviewed patient medical records for accuracy, completeness and compliance with coding regulations.
Front Desk Receptionist
Dr. Ahamed J. Jiffry
San Bernardino
06.2025 - 08.2025
- Answered phone calls and directed inquiries to appropriate staff promptly.
- Coordinated appointment scheduling with office management software to optimize patient flow.
- Organized reception area and prioritized patient attendance for timely service.
- Performed data entry into computer systems to maintain accurate records of patient information.
- Assisted with scheduling appointments for patients.
- Collaborated with team members to enhance communication and improve office operations.
- Maintained cleanliness and organization of the front desk area at all times.
Front Desk Receptionist
VALUE TAX SERVICE
Rialto
12.2024 - 05.2025
- Greeted and welcomed guests, creating positive first impressions that reflect company values.
- Managed high volume of incoming calls, efficiently directing them to appropriate departments to ensure timely responses.
- Scheduled appointments and maintained an organized calendar for multiple staff members.
- Handled confidential information with utmost discretion while maintaining strict confidentiality protocols.
- Ordered office supplies, maintaining stock levels while adhering to budget constraints.
Education
Medical Insurance Billing & Coding - Medical Billing & Coding
Fontana Adult School
Fontana08-2025
High School Diploma -
Wilma Amina Carter High School
Rialto06-2022
Skills
- Appointment scheduling
- Insurance verification
- Medical coding
- Medical records
- HIPAA compliance
- Records management
- Data entry proficiency
- Data entry
- Customer service
- Fluent in Spanish
- Time management
- Multitasking capacity
- Attention to detail
- Effective communication
- Listening skills
- Continuous learning mindset
- Medical terminology proficiency
Timeline
Lead Front Desk Coordinator
Goodnite sleep solution
08.2025 - Current
Front Desk Receptionist
Dr. Ahamed J. Jiffry
06.2025 - 08.2025
Front Desk Receptionist
VALUE TAX SERVICE
12.2024 - 05.2025
Medical Insurance Billing & Coding - Medical Billing & Coding
Fontana Adult School
High School Diploma -
Wilma Amina Carter High School