Nasir Ahmed
Jamaica
Summary
Results-driven Operations Manager with over 10 years of experience improving operational efficiency and implementing cost-saving initiatives, seeking to leverage expertise in a dynamic organization.
Overview
12
12
years of professional experience
Work History
Manager
West Side Donuts Ventures
240 W40th Street
08.2018 - Current
- Led daily operations, ensuring efficient workflow and high-quality product delivery.
- Reduced operational costs by 5% through comprehensive process improvement initiatives and resource management.
- Managed inventory levels, optimizing supply chain processes for cost-effectiveness.
- We use various apps to run smoothly our company like Kronos (UKG) HR and pay information
- Deputy Scheduling for team, time tracking
- Work pulse Audit Inventory.
- Work pulse Desk internal Technical/mechanical issues.
- Gismo customer survey/complain
- Crunch time: To reconcile ordered stuffs, check sales update hourly.
Team Member
Arby’s in Times Square
NY
06.2016 - 07.2018
- Assisted in daily operations, ensuring customer satisfaction in a fast-paced retail environment
- Collaborated with team members to achieve sales targets, enhancing overall store performance
- Operated point-of-sale systems efficiently, processing orders accurately and promptly with more than 50 customers/hour.
Shift Leader
East side Dunkin Donuts
NY
02.2014 - 02.2016
- Supervised a team of 10 staff members to ensure efficient operations and high-quality customer service.
- Developed employee training programs that improved staff performance and reduced turnover by 20%.
Education
Bachelor of Social Science - Anthropology
Shahjalal University of Science And Technology
Sylhet, Bangladesh07-2009
Skills
- Leadership
- Strategic Planning
- Budget Management
- Data Analysis
- Team Collaboration
- Problem Solving
- Operations management
- Workforce management
- Cost Effective
- Customer service
- Time management
- Decision-making
- Product management
- Budget control
Language
Bengali is my native language and I understand Hindi as well.
Timeline
Manager
West Side Donuts Ventures
08.2018 - Current
Team Member
Arby’s in Times Square
06.2016 - 07.2018
Shift Leader
East side Dunkin Donuts
02.2014 - 02.2016
Bachelor of Social Science - Anthropology
Shahjalal University of Science And Technology