Natacha Millen

• Oversee daily operations of a residential community, including leasing, resident relations, rent collection, and compliance
• Manage vendors, maintenance coordination, and property inspections
• Ensure adherence to company policies, fair housing regulations, and local requirements
• Support occupancy goals and resident retention initiatives

• Assisted with daily property management operations and leasing activities

• Handled resident inquiries, work orders, and rent processing

• Supported move-ins/move-outs, inspections, and administrative reporting

• Collaborated with maintenance and vendors to ensure timely issue resolution

• Toured prospects, created leases, credit/background check screening/assist with leasing applications to ensure smooth move in process, walk through of apartments prior to move in by creating punch list to maintenance
• Created service requests, problem solve residents’ complaints
• Drafted leases and call residents for renewals to retain, planned and hosted monthly events
• Assisted managers with any tasks in office when needed

• Utilizing active listening skills to quickly analyze and understand specific requests or needs and then using knowledge and resources to provide solutions
• Taking ownership to ensure to go above and beyond to service each caller’s questions/concerns to build value to the company
• Managing an average of 60 to 80 calls per day with professionalism and the desire to succeed
• Committing to learn and developing, including a better understand of products and business lines to meet goals

• Managing the safety and security of patrons, employees, and assets
• Comply with & adhere to all the department’s performance, conduct & attendance standards. Adhere to the department’s prime directives
• Investigate and compile accurate incident reports
• Interact with guests, vendors, and employees in a courteous and professional manner

• Provides efficient and effective service to customers and prospects on all patron-based services to a variety of inquiries and customer needs
• Understands customer needs, determines the appropriate course of action to meet those needs and completes or initiates the transaction
• Combines knowledge of product, good work ethic, effective time management skills, and human relations skills to meet performance standards and positively influence the client’s image
• Demonstrates a commitment to learning quickly and effectively applying knowledge as well as supporting/ creating a productive, positive work environment

• Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
• Support children’s emotional and social development, encouraging understanding of others and positive self-concepts
• Perform general personnel functions, such as supervision, training, and scheduling
• Organize and participate in recreational activities and outings, such as games and field trips
• Accompany children to and from school, on outings, and to medical appointments
• Perform general administrative tasks, such as taking attendance, editing internal paperwork

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
• Instruct staff on how to handle difficult and complicated sales
• Establish and implement policies, goals, objectives, and procedures for their department

• Tutor and assist children individually or in small groups to help them master assignments and to reinforce learning concepts presented by teachers
• Discuss assigned duties with classroom teachers to coordinate instructional efforts
• Maintain computers in classrooms and laboratories and assist students with hardware and software use
• Prepare lesson materials, bulletin board displays, exhibits, equipment, and demonstrations
• Grade homework and tests, and compute and record results, using answer sheets